Client Communications Director
Client Communications Director
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Job Description
Section 1: Position Summary
The Client Communications Director will be responsible for developing and executing cohesive communications plans to support features launches as part of Ascensus digital transformation of product service and operational capabilities for all client audiences. This role requires collaboration with business stakeholders and marketing to implement effective and informative communications that enhance client experience and drive desired outcomes.
Section 2: Job Functions Essential Duties and Responsibilities
- Design and implement external communications strategies to increase client awareness utilization and appreciation of transformative digital features and operational enhancements.
- Collaborate Lead cross-functional teams comprised of Product UX Service and Marketing team members and leaders to build out elements of the communication journeys including but not limited to emails videos UX/web copy and in-app alerts text messages product guides and other client-facing information on time and on budget.
- Serve as strategic communications lead on project teams to ensure voice of the customer is heard communications best practices are applied and communications strategies achieve the projects business objectives.
- Drive a digital-first client-centric approach by focusing on communications channel personalization and tone to enhance engagement.
- Serve as subject matter expert both technical and experiential across the lifecycle of a retirement plan as well as across audiences (advisor plan sponsor participant) and maintain working knowledge of competitive positioning and experiences.
- Maintain deep knowledge of the customer experience.
- Manage multiple content projects simultaneously meeting deadlines and quality standards.
- Analyze content effectiveness and make improvements as needed based on quantitative performance metrics and qualitative feedback.
- Responsible for protecting securing and proper handling of all confidential data held by Ascensus to ensure against unauthorized access improper transmission and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
- Our Core Values of People Matter Quality First and Integrity Always should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
Supervision
- N/A
Section 3: Experience Skills Knowledge Requirements
- Bachelors degree in Communications Marketing English or a related field.
- Proven experience (7 years) creating and directing communications strategies in the Financial Service Industry
- Experience collaborating with cross-functional teams including business stakeholders and legal/compliance teams to develop accurate and on-brand messaging.
- Strong project management and organizational skills and ability to manage competing priorities.
- Ability to work in a fast-paced deadline-driven environment.
- Strong understanding of brand guidelines and editorial standards.
- Proficient in Microsoft Office Suite; familiarity with email marketing platforms and operational tools is a plus.
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Required Experience:
Director
Employment Type
Full-Time
