Professional Services Consultant
Professional Services Consultant
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1 Vacancy
Job Description
As an Implementation Specialist you live to delight customers by solving business problems with technology. You are a customer advocate who helps guide Resolvers SaaS implementations by separating wants from needs providing recommendations configuring off-the-shelf software and administering training onbest practices.
Youllpartner with Consultants Solution Architects and Project Managers toimpress customers with implementations that typically take 3- 6 months - but dont worry youll be working on multiple projects at once that will keep thingsinteresting but not overwhelming!
Youll get to work with a passionate proactive team who will support you to besuccessful as you grow professionally.
What you will be doing:
- Managing and implementing multiple SaaS projects simultaneously
- Educate and guide customers on whats required for successfulimplementations
- Managing the lifecycle of the project from requirements configuringtesting training and deployment
- Gathering and documenting customer functional and technical requirements
- Configuring the software based on the requirements gathered
- Creating design alternatives producing work estimates recommendationsand securing agreement on designs that satisfy customer requirements andreflect industry best practices
- Test configuration and design to ensure minimum rework and UAT issues for the customer
- Deliver administrator train-the-trainer and end-user training sessions andupdating training materials as required (including documents decks videosetc.)
- Transition customers to the Support and Customer Success teams followingimplementation
- Provide our Product Management team on market feedback
- Controlling and communicating project scope schedule budget and risk tocustomers and management
- Continually seek opportunities to increase customer satisfaction
What you will need
- 2 years of prior experience in delivering enterprise off-the-shelf software
- Experience with Visio and MS Office
- Ability to manage ongoing projects simultaneously
- Fluent in both written and spoken English
- Be a self-starter who can take charge of tasks with minimal direction (were not fans of micromanagement)
Who we are
Resolver is a high-growth SaaS company whose intuitive no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business withinKroll we offer an innovative non-hierarchical work environment blended with the stability and financial security of an enterprise.
Interested!
If you want to work in a highly collaborative environment and are committed to making a difference wed like to meet you. Click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation please notify the applicable recruiter or contact us directly at or incident management solutions.
Required Experience:
Contract
Employment Type
Full Time
