AVSAVS ProServeAmazon20Amazon
At Amazon Vendor Services (AVS) we are rapidly expanding our First in Japan first in the world Amazon Professional Services team. Our AVS ProServe team goes deep with our largest and most sophisticated vendor customers combining elite client-service skills with cutting edge data science techniques backed up by Amazons 20 years of experience in Japan. We start from the customers problem and work backwards to apply distinctive results that only Amazon can deliver.
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As a Senior Consultant you will work with senior leaders of our largest vendors to tackle their most critical Customer Product and Channel eCommerce issues. You will use your customer understanding and industry insight to plan and execute engagements that transform vendor strategy and change the trajectory of their business growth. You will also work directly with our dedicated Data Science team to prototype custom solutions with the potential to scale to hundreds of vendors and even change the market. As a core team member you will also work with vendors team members and AVS internal and external partners to influence the way we work how we serve customers and where we invest in future capabilities.
This is an ideal role if you are looking to leverage your client service skills while broadening your understanding of Product Management Data Science and other hands-on business ownership roles in the technology industry. We are open to strong-performing client service professionals with an analytical mindset and a track record of driving change including industries and functions such as management consulting corporate strategy and planning executive sales trading house marketing or finance. The ideal candidate will have a strong combination of leadership experience and problem-solving capabilities plus exceptional people skills. They will have closely worked with an executive leader in their organization and/or as a consultant to executive clients. They will be curious learners looking for challenges and growth. They will serve as trusted advisors for our vendors business executives and leaders.
Key job responsibilities
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Delivery Define and plan out complex integrated workstreams delivering executive and board level briefings and materials and taking responsibility for the engagements success
Engagement - Take responsibility in driving the project towards a bar-raising outcome. Be the face of the engagement team for vendors.
Program enhancement - Proactively share feedback and learning from engagements with Product Managers and Data Scientists to better design tools/frameworks for an enhanced vendor experience.
Training Teach customers partners and internal teams about AVS professional services and innovation practices
This is a customer facing role. When business travel resumes you will be required to travel to client locations and deliver professional services when needed.
About the team
AVS ProServeAmazonAmazon
AVS ProServe is a First at Amazon premier service tier within Amazon Vendor Services (AVS) providing consultative services that combine the power of data science with consulting methodologies in order to tackle the most challenging customer product and channel issues our largest retail vendors face in growing their businesses on Amazon. Our team is comprised of professionals with extensive backgrounds in Consulting Data Science Product Management and Engineering and we bring our broad experience to bear in creating scalable tools technology and methodologies that drive the flywheel for sustainable vendor and Amazon growth.
- 3 years experience leading the delivery of multiple enterprise-level commercial projects including at the Director equivalent level consulting role
- Experience creating and implementing growth strategy
- Experience building consensus and delivering results both across organization boundaries and with external partners
- Experience scoping and managing complex analyses to inform strategies and recommendations
- Experience mentoring coaching or training other consultants the business or customers on best practices frameworks and/or methodologies
- Comfort working with structured data in traditional data storage environments extracting data using standard query syntax
- Native-level Japanese proficiency
- MBA from a leading business school
- Consulting experience at the C-suite and Board level or equivalent internal experience
- Retail / E-Commerce experience
- Experience delivering consumer software products and services in a high growth environment
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