Process Expert/Senior Process Expert
Process Expert/Senior Process Expert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle high volume of Overseas incoming calls emails and other communication channels related to Maersks services and inquiries.
- Provide accurate and reliable information to customers regarding Maersks products services processes pricing and delivery times.
- Resolve customer complaints issues and inquiries effectively and efficiently ensuring a high level of customer satisfaction.
- Collaborate with internal teams such as sales finance logistics and operations to coordinate and resolve customer requests or concerns.
- Accurately record customer interactions and transaction details in the designated Cloud Telephony System.
- Continuously develop and maintain a comprehensive understanding of Maersks offerings services and processes to provide up-to-date and precise information to customers.
- Identify opportunities to upsell and cross-sell Maersks additional services and products to customers.
- Provide feedback and suggestions for process improvements based on customer interactions and challenges faced during daily operations.
- Adhere to established calling standards including quality assurance measures call handling protocols and service level agreements (SLAs).
- Meet individual and team performance targets including call handling metrics customer satisfaction ratings and sales targets.
Requirement:
Experience Min 1 year in shipping industry
Qualification Any Graduate
Skills Strong Communication in English
Shift timings 1:30 pm to 10:30 pm (Supporting UK region)
Mode of working - Regular (Work From Office)
Immediate joiners preferred
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior IC
Employment Type
Full-Time
