Contact Centre Specialist x4

Full Time 35 hours per week.

2x permanent

1x fixed term for 12 months

1x fixed term for 6 months

Closing Date:27.08.2025

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes provide money advice and wellbeing employment and training support and build strong partnerships to support inclusive growth.

We have a number of exciting positions to join us!

Were looking for four contact centre professionals to join either the Repairs Hub or the Customer Hub teams. The Repairs Hub focuses on inbound and outbound calls related to property repairs supporting One Manchesters goal of ensuring repairs are accurately diagnosed and scheduled within agreed timescales. The Customer Hub handles all other non-repair related customer queries offering support across a wide range of services.

All new team members will receive training across both areas ensuring we maintain our high service levels and flexibility in responding to customer needs. During the hiring and onboarding process well work closely with you to identify your skills experience and interests. This insight alongside performance will help us determine where youll be best placed to thrive whether thats in the Repairs Hub or the Customer Hub. Our aim is to match you with the role that best suits your strengths and career aspirations while also meeting the needs of our customers.

These roles are agile after an initial training period. When attending the office Repairs Hub colleagues will work out of our office in Gorton Customer Hub colleagues will work out our office in Hulme.

What were looking for:

Were looking for those who can deliver a quality experience to all customers by resolving issues at the first point of contact and meet the expectations of our customers through interactions that are easy friendly and demonstrate high levels of skills knowledge and autonomy.

At least 12 months experience in a customer services / contact centre environment.

Excellent verbal and written skills across a broad range of audience including managers colleagues and customers.

Ability to remain calm under pressure operating with empathy understanding and diplomacy.

Ability to work effectively as a part of a team.

Ability to adapt your style to meet the needs of the individual particularly for sensitive situations and people with specific needs or vulnerabilities.

Ensure safeguarding issues are identified and escalated appropriately.

Be able to respond to customers differing needs always taking into consideration equality diversity and inclusion tailoring services when appropriate.

Effectively and sensitively mange social media enquiries to maintain the positive reputation of One Manchester.

Why take up the challenge with One Manchester This really is a great place to work. Weve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible were rightly proud of our work and excited about the future. So challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today wed love to hear from you!

We own and manage over 12000 homes in central south and east Manchester. We have one purpose: to provide good quality homes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. Thats not to say its not one our key priorities its simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. Were constantly evolving as a business to ensure were supporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups One Manchester is operating the Rooney Rule. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

We own and manage over 12000 homes in central south and east Manchester. We have one purpose: to provide good quality homes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. Thats not to say its not one our key priorities its simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. Were constantly evolving as a business to ensure were supporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.