Amazon Connect Developer
Amazon Connect Developer
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1 Vacancy
Job Description
Were looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team during the Build phase. This is a hands-on role where youll be driving key technical deliverables and helping shape a seamless multi-channel contact experience.
Solution Development & Integration
Design and develop scalable secure and maintainable solutions using Amazon Connect.
Integrate Amazon Connect with CRMs ticketing systems WFM tools analytics platforms and third-party APIs.
o Develop and manage AWS Lambda functions APIs and backend services to support contact flows and automation.
o Deploy the infrastructure using CDK instead of manually creating resources in management console. We use CDK for deployment of resources along with CloudFormation templates.
o Good understanding of Python is essential.
o Understanding and demonstrated proficiencies using CI/CD Pipelines for delivery of solutions (i.e CodeCatalyst Github etc.) is key
- Manage and monitor S3 bucket structures for call metadata and audio recordings ensuring correct file placement and structure.
- Validate metadata JSON files against required schemas formats and data types including ISO 8601 timestamps and mandatory custom fields.
- Verify audio file format compliance with AWS Transcribe requirements including dual-channel agent/customer recordings.
- Configure and maintain S3 event triggers and SQS queues for automated ingestion workflows including message purging when required.
- Oversee AWS Step Functions orchestration for transcription and analytics workflows including wait states polling branching logic and database writes.
- Maintain Aurora Serverless v2 database configuration connectivity and schema for transcripts analytics results and audit records.
- Execute and maintain manual category generation and Bedrock AI call categorization processes including running Python scripts for classification and prompt tuning.
- Support analytics processes including sentiment analysis PII redaction and key phrase extraction.
- Monitor and respond to SNS notifications for workflow failures; troubleshoot Step Function Lambda and data ingestion errors.
- Manage IAM roles policies and S3 security controls to enforce least privilege access and secure data handling.
- Maintain VPC network configurations NAT Gateway and private subnet deployments for database and application components.
- Administer and maintain EC2 instances for PowerBI gateway jump host and development environments with CDK and source code.
- Keep technical documentation current for workflows schemas and operational procedures.
- Provide user support and training for file preparation metadata validation and AI categorization workflows.
Employment Type
Full-time
