Must Have Technical/Functional Skills
ITSM: Experience in implementing ITIL processes (Incident Problem Change Management etc.) in ServiceNow
ITOM: Experience in multiple End-to-End implementations of ITOM including CMDB processes (Event Management Discovery Service Mapping CMDB/CSDM Cloud Management Orchestration)
CMDB Management: Experience with CMDB design architecture and implementations with a fair understanding of the ServiceNow CMDB model and extensions.
Hands-on development to include creation configuration and customization of patterns Discovery Schedules probes sensors and Event rules
Integration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript PowerShell Perl WMI SSH Python XPath and SNMP
App Engine: Expertise in Custom module implementations
Working experience on Workflow administration ServiceNow Reporting Form/UI configurations Notifications data imports and custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
CTAs/ ServiceNow Certified Candidates Preferred