Technical Support Advisor
Technical Support Advisor
Posted on :
09-06-2025
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1 Vacancy
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Job Description
is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Corua.
- Position: Technical Support Advisor
- Location: On-site in Galicia or Remote from mainland Spain
- Employment type: Full-time
- Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
- Communicate effectively with customers providing clear and professional support.
- Handle a wide range of customer interactions with empathy and professionalism ensuring a positive experience.
- Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
- Apply logical and critical thinking to analyze problems and identify effective solutions.
- Collaborate with internal teams to escalate and resolve complex technical issues when needed.
REQUIREMENTS:
- Native or fluent-level proficiency in English (ie C1) plus working knowledge of at least one of the following languages: Italian Polish Spanish or Portuguese (C1).
- Education or hands-on experience in IT particularly in areas such as cloud technologies productivity software (e.g. Office suite Outlook OneDrive Exchange SharePoint Lync Server) or Windows operating systems.
- Strong communication and interpersonal skills with the ability to convey technical information clearly and empathetically.
- Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.
OFFER:
- Full-time (39 hours) contract Monday to Friday
- Dynamic and multicultural work environment.
- Strong focus on work-life balance.
- Comprehensive training on the product advanced technologies and in-demand skills in the market.
- Office-based position in A Corua location or the option to work remotely from anywhere in Spain.
- Guidance and tools to reach career potential
Employment Type
Full Time
Key Skills
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