customer service calling
customer service calling
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Job Description
Company Overview
is Indias first Proptech unicorn revolutionizing the real estate marketplace by eliminating middlemen and providing brokerage-free property searches. Founded by IIT and IIM alumni in 2014 serves over 30 lakh customers monthly with a team of 2000 passionate individuals. Backed by leading investors the company offers world-class brokerage-free services including property listings rental agreements and more. Our headquarters are located in Bangalore and we serve major cities across India.
Job Overview
We are seeking a motivated Customer Service Calling professional for a full-time position at our Bangalore headquarters. This is a fresher-level role with the opportunity to learn and grow in a dynamic meritocratic environment. The ideal candidate will have excellent communication skills and the ability to thrive under pressure ensuring exceptional customer service experiences.
Qualifications and Skills
- Excellent communication skills (Mandatory skill) - Ability to convey information clearly and effectively to customers ensuring all inquiries and issues are well understood and addressed promptly.
- Ability to handle difficult situations (Mandatory skill) - Skilled at managing challenging interactions with poise and professionalism ensuring positive outcomes.
- Ability to work under pressure (Mandatory skill) - Maintains composure and efficiency during high-stress situations delivering high-quality service regardless of external challenges.
- Problem-solving abilities - Capable of identifying issues and developing effective solutions contributing to enhanced customer satisfaction and retention.
- Empathy towards customers - Understands and appreciates customer perspectives adding a personal touch to interactions and building strong client relationships.
- Patience and active listening - Demonstrates patience while actively listening to customer concerns ensuring that all needs and inquiries are fully understood and addressed.
- Time management skills - Efficiently manages time to handle customer interactions and administrative tasks within designated timeframes.
- Attention to detail - Strong focus on accuracy and attention to detail ensuring all customer data and communications are meticulously recorded and maintained.
Roles and Responsibilities
- Handle inbound and outbound customer calls providing information and resolving inquiries related to our services and solutions.
- Maintain a high level of professionalism and customer service during all interactions ensuring a positive representation of .
- Identify customer needs and offer appropriate solutions enhancing the overall customer experience and satisfaction.
- Manage and update customer records accurately and efficiently in our database systems.
- Collaborate with team members to resolve complex customer issues and provide seamless service.
- Monitor customer feedback and work on continuous service improvement to meet customer expectations.
- Participate in ongoing training and development sessions to stay up-to-date with company products services and policies.
- Contribute to achieving team targets and goals while maintaining high-quality customer interactions.
Employment Type
Full-Time
