As a writer-strategist you will be responsible for planning and writing support content thats easy to find use and understand. We work closely with SEO leads project managers and designers. Youll conduct content reviews with key partners from engineering product marketing and legal teams. This role requires you to think critically about the content you build: How content fits together what content to write how customers will use it when theyll need it and how theyll find it. You will identify content gaps and propose logical ways to fill them based on data. Youll build review and socialize content plans progress and results with partners and senior managers and youll track KPIs to measure content efficiency and optimize/improve content as needed.
3 years of related experience with a BA/BS degree (technical writing discipline or related field preferred); or a PhD or equivalent work experience
Excellent communication collaboration and organizational skills
Partner with engineering partners and marketing stakeholders to build content
Partner across teams to facilitate delivery of business-critical optimizations
Experience crafting content plans and using data to make decisions and advocate for a strategy
Understand usability principles and structured authoring to support AI
Lead change requests with tact and timeliness
Ability to balance multiple tasks for several projects at the same time often on short timelines
Use common Key Performance Indicators found in content management organizations
Work respectfully with a variety of personalities and work styles
Experience writing content for desktop mobile and other apps and channels (experience with single-source content/CMS)
Ability to synthesize content requests and data from multiple sources into cohesive content plans
Experience with style guides (experience writing globally and accessibly)
Experience writing sleek user-focused content (technical writing is a plus)
Skilled at socializing ideas across all levels of an organization and turning them into robust action plans for delivery
Superb organizational skills and a proven track record of producing content projects in a transparent and well-documented manner
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