IT Support Specialist

FULL TIME IT SUPPORT SPECIALIST

JOB L OCATION:

Fully Remote

Hybrid (Some remote work some on campus work)

X On Campus

JOB SUMMARY

The IT Support Specialist maintains PC Hardware Audiovisual equipment and printers; and provides support for faculty students and guest speakers requiring classroom services. She/he performs general troubleshooting of smart classroom systems hardware and software and network connections to minimize service interruptions. The support specialist will also assist with system administration tasks as needed/assigned.

DUTIES AND RESPONSIBILITIES

• Service PCs including installs removal re-installs part replacements and rebuilds
• Provide telephone/email and on-site technical support to PC users
• Troubleshoot basic network connectivity and hardware issues
• Data / profile migrations; Hard Drive and Network printer mapping
• Assist faculty and staff in presentations and videoconferencing
• Install and configure IP Telephones
• Application installations; Peripherals installations and configurations
• Maintain accurate and timely paperwork and documentation
• Assist with Canvas online learning platform troubleshooting and maintenance
• Act as backup support for on-site backup and replication duties
• Assist Students with technology troubleshooting on campus and in the residence halls
• Assist with Ellucian Colleague Support

SKILLS AND EDUCATIONAL REQUIREMENTS

• Excellent customer service organization communication and problem-solving skills
• Working knowledge of Mac and PC computers
• Strong attention to detail and the ability to prioritize and multi-task daily
• Ability to work independently under minimal supervisionand complete projects tasks and support tickets
• AV experience or a background in audio technology or visual media
• Familiarity with Blu-Ray players projection systems PA systems cameras
• Experience with Ellucian Colleague is a plus
• Knowledge with online learning platforms such as Canvas Blackboard Etc.

INTERRELATIONS

• Regular or daily contact with administration faculty staff and students.
• Regular contact with the general public.
• Must have an appreciation and respect for diverse populations.

PHYSICAL DEMANDS

• Must be able to perform the physical demands required in this position:
• Dexterity of hands and fingers to operate standard office equipment.
• Ability to lift or push up to 50 pounds.
• Sitting or standing for extended periods of time.
• Bending at the waist kneeling or crouching.
• Seeing to read a variety of materials.
• Hearing and speaking to exchange information.
• Reaching overhead above the shoulders and horizontally.
• Ability to work in all weather conditions.
• Ability to work in close/tight spaces.
• Ability to work on a ladder or lift equipment as needed.

CONTACT

All applications are made through the Paycom Applicant Tracking System.

**All faculty and staff are required to have the COVID 19 vaccination or submit a medical or religious exemption form to Human Resources.

ABOUT SPALDING UNIVERSITY

Spalding University offers a comprehensive package including medical dental vision Spalding contribution of up to 5% of salary to 403b retirement plan generous Paid Time Off program Parental Leave 17 holidays including 1.5 weeks off at the end of the year paid life insurance and short term disability paid time for volunteering free gym membership and more

Situated in the heart of downtown Louisville Kentuckys largest city Spalding University combines a rich social justice history and a commitment to community service as we attract students who desire a high-quality education in a very personalized setting. An engaged faculty serves nearly 2300 students at the bachelors masters and doctoral levels providing real-world learning in liberal and professional studies.

Faculty staff and students are united by the institutional mission:

Spalding University is a diverse community of learners dedicated to meeting the needs of the times in the tradition of the Sisters of Charity of Nazareth through quality undergraduate and graduate liberal and professional studies grounded in spiritual values with an emphasis on service and the promotion of peace and justice.

With a focus on service and leadership Spaldingoffersall students a mission-drivenconnection to community and comprehensive learning resources while striking a distinctive balance serving the educational needs of both the traditional student and the working student.In addition our unique 8-week class delivery format affordsstudents scheduling flexibility amidst other life responsibilities.

Spalding aspires to become the first choice for students of compassion and service with a commitment to cultural diversity equity and inclusion celebrated for a rigorous yet nurturing environment emulated for interdisciplinary collaborations and acclaimed for contributions to the community.

Spalding University is an Equal Employment Opportunity employer. The University complies with all federal state and local equal employment opportunity laws. It is the Universitys policy not to discriminate against any individual or group of individuals and to provide equal employment opportunity to all qualified persons regardless of race color national origin age disability religion sex pregnancy sexual orientation gender identity marital status military status veteran status or other protected status. All job offers are contingent upon successful completion of a pre-employment drug screening and criminal background check.