Senior Director, Global Services Repair (m/f/d)

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

Job Overview

The Senior Director Global Services Repair provides strategic leadership and oversight for governance frameworks across our global repair operations. This role is pivotal in establishing and maintaining robust structures that ensure compliance accountability and alignment with corporate policies regulatory standards and ethical practices. The leader will drive the development and enforcement of global standards policies and performance metrics ensuring transparency risk mitigation and continuous improvement across all repair centers. A key responsibility of this role is to foster a culture of integrity quality and operational accountability. The leader will mentor and support regional leaders and cross-functional teams ensuring they have the tools and guidance to uphold governance standards and contribute to a high-performing compliant and customer-focused organization.

• Establishes and maintains a global governance frameworkfor repair services including policies procedures and controls that ensure compliance with internal standards and external regulations (e.g. ISO FDA CE R2 WEEE).
• Leads audits and assessmentsto evaluate adherence to quality safety and regulatory requirements identifying gaps and driving corrective actions across global repair centers.
• Defines and monitors KPIs such as compliance rates audit findings risk mitigation effectiveness and policy adoption using data analytics to inform decision-making and continuous improvement.
• Partners with operational quality legal and compliance teamsto ensure alignment of global practices with business objectives and regulatory expectations.
• Oversees the development and implementation of training programsto ensure global teams understand and adhere to policies and ethical standards.
• Drives standardization and harmonizationof repair documentation reporting and quality assurance practices across regions to ensure consistency and transparency.
• Leads governance-related communicationswith internal and external stakeholders including executive reporting risk disclosures and compliance updates.
• Supports strategic initiativesby providing insights and risk assessments for new repair capabilities technologies or geographic expansions.
• Fosters a culture of accountability and ethical leadership promoting a strong sense of ownership compliance and continuous learning within the global repair organization.

• A strong knowledge and demonstrated experience in Services Repair Services Operations Field Services or Engineering.
• Brings a minimum of 15 years of experience in service operations roles including at least 5 years in senior-level positions within a repair environment.
• Exhibits a profound understanding of service operations requirements repair and fulfillment frameworks.
• Demonstrates proven expertise in repair processes and reverse logistics.
• Capable of influencing growing and developing high-performance teams through indirect management building and sustaining trust and engaging effectively with both internal and external stakeholders.
• Possesses strong relationship management skills essential for building trusting relationships with cross-functional and regional/field stakeholders.
• Results-oriented with excellent data-analysis and problem-solving skills driven by customer satisfaction and value creation.
• Holds a Masters degree or equivalent experience.
• Exhibits exceptional leadership skills with a proven track record of persuading others through both written and spoken communications adept at managing resistance.

#LI-AO2 #LI-Hybrid