Transit Security Dispatcher
Transit Security Dispatcher
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Job Description
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The Edmonton Transit Service (ETS) in collaboration with community partners takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre the Transit Security Dispatcher is a safety critical position and first point of contact to citizens staff public and security services.
What will you do
Receive all requests for service complaints and concerns via Transit Watch or radio in a courteous and professional manner
Provide information and direction to non-emergency callers and resolve difficult and sensitive public inquiries and complaints
Evaluate the priority of security incidents and initiate ETS response; determine the nature and location of the incident and extract vital information regarding the circumstances of the incident or complaint
Provide consistent effective and prompt communication services to the Safety and Security Division of ETS
Notify Police Fire and Ambulance for criminal events or life safety emergencies
Coordinate with LRT and Surface Control to dispatch security personnel to calls for service throughout the ETS operating area; communicate with security guards peace officers and emergency first responders via radio and telephone
Intermittently monitor and conduct proactive virtual patrols using the ETS Closed Circuit Television System (CCTV)
Control door and facility access for all ETS facilities and washrooms using BMS/C-cure
Use the Public Address System to conduct real time voice announcements to keep patrons informed on changes/delays in service and provide direction in the event of an emergency
Record Mains vault tracking weekly PA system and Help Phone Inspections and submits work orders where required
Record and report system failures and contact the appropriate resource for resolution
Conduct notification system checks documenting deficiencies to the attention of the Superintendent
Provide Special Event and Fair Blitz support
Other related duties as required
Completion of Grade 12
Completion of a recognized Certificate or Diploma related to Emergency Telecommunications and Response Law Enforcement Security or Criminology
Minimum of three (3) years of experience in customer service including one (1) year of experience in a security or transit environment
Assets:
Emergency First Aid and Mental Health First Aid certificate
Tactical Communications (business professionals or law enforcement) training
Incident Command System (ICS-Level 100) training
Experience dealing with employees the general public security and police where timeliness of decisions are critical (e.g. in the security peace officer police or logistics field)
Video monitoring experience in a law enforcement or security setting using sophisticated devices and software
Experience providing evidence in court
Experience with record management and dispatch systems (CAD POSSE Transit Master) alarm systems (C-CURE BMS panic buttons emergency help phones) and/or video surveillance systems (Genetec mSET)
Knowledge of the Public Spaces Bylaw Trespass to Premises Act and Video Surveillance privacy regulations (monitoring and use)
Ability to communicate in a language other than written/verbal English
Skills required for success:
Proficiency in Google Workspace Applications
Ability to operate complex and specialized technical equipment multitask and think quickly and critically in a fast-paced high-stress team-oriented environment
Ability to anticipate challenges and prioritize urgent issues including the ability to optimize time and resources with making effective decisions
Ability to stay calm while dealing with difficult people in a variety of high stress situations
Strong verbal and written communication skills including the ability to communicate clearly and concisely in verbal and written communication (report writing email correspondence etc) with a diverse population
Must be able to communicate clearly and effectively with ETS first responders police fire and or ambulance personnel in the performance of duties in emergency situations
Skilled in exercising good tact sound judgment and firmness in dealing with the public and coordinating response to difficult/complex situations
Completion of environmental safety and other mandatory courses/training upon hire
Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion
Conditions of Employment:
Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position there may be a cost associated with this requirement.
Applicants may be tested
Working Environment:
Must be able to work a variety of shifts to provide 24/7 coverage from Monday through Sunday including day evening night and weekend shifts; may be required to work extended hours in the event of a critical event to provide operational support to the ETS Control Centre.
Physical ability and manual dexterity to perform the work tasks including prolonged periods of sitting sustained periods of typing and continuous visual concentration to monitor computer screens.
Resilience and ability to work and succeed in an environment where surveillance video footage may show graphic or disturbing situations.
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 1 permanent full-time and 1 temporary full-time position for up to 18 months in duration as per article 7.11 of the ATU 569 collective agreement
Hours of Work: 37.5 hours per week.
Salary: $35.105 - $38.458 (Hourly); $68718.040 - $75281.540 (Annually)
Talent Acquisition Consultant: AG/VH
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Employment Type
Full Time
