Customer Support Manager
Customer Support Manager
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Job Description
Customer Support Manager
Company: Style Netbox
Location: Cincinnati OH
Schedule: Monday to Friday 8 hours per day
Salary: $29 $32 per hour
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
A Customer Support Manager is responsible for leading the customer service team ensuring that every client receives outstanding support and fostering strong relationships between the company and its customers. This role combines leadership problem-solving and communication skills to improve customer satisfaction and optimize service processes.
Responsibilities
Lead and manage the customer support team providing guidance training and performance feedback.
Develop and implement customer service policies and procedures.
Handle complex customer inquiries escalations and complaints in a professional manner.
Monitor customer interactions and ensure quality service delivery.
Collect and analyze customer feedback to improve support strategies.
Collaborate with internal departments to resolve customer issues and enhance the overall customer experience.
Track service metrics and prepare performance reports for management.
Qualifications
Proven experience in a customer support or customer service leadership role.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to manage and motivate a team effectively.
Proficiency with CRM systems and support software.
Strong organizational and time-management skills.
Bachelors degree in Business Administration Communications or a related field preferred.
Benefits
Competitive hourly pay ($29 $32 per hour).
Opportunities for career growth and advancement.
Skill development and professional training.
Collaborative and creative work environment.
Full-time Monday to Friday schedule for work-life balance.
Required Experience:
Manager
Employment Type
Full-Time
