Front of House Team Leader

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham Hong Kong Leeds Limassol Liverpool London Manchester Monaco Newcastle Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors the firm delivers advice and strategic guidance spanning the full legal spectrum from non-contentious advisory and transactional work to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade through to retail insurance marine health education manufacturing public sector and banking and financial services.

Job role:Front of House Team Leader

Hours: Monday to Friday 09:00 - 17:00 (35 hours per week)

Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so we are happy to consider flexible working opportunities to help you balance your work and home life.

Team: Office Services & Front of House

Location: London

Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

• Annual leave starting at 25 days
• Birthday privilege day and Christmas shutdown
• Holiday buy sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• Medicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to 10 days fully subsidised emergency or back-up care per year
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment

Role overview

Introduction to the role:

The role of the front of house team leader (London) is line management for our FOH team to ensure the highest level of client care and customer service is provided to all clients colleagues and visitors. The Front of House Team Leader is responsible for overseeing the daily tasks in reception switchboard and hospitality including event support in liaison with the events team to ensure a seamless service for clients in our London office. Our team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.

Introduction to the team:

The front of house team are the face of Hill Dickinson and offer outstanding events and impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work commitment friendliness and overall client service. Being part of the team offers an opportunity to meet new people and to be a part of a team delivering successful meetings and events for our clients.

Key responsibilities:

• Promote a professional and pro-active image for the FOH team at all times through supporting and maintaining the core values of the firm.

• Build respect and effective relationships with our fee-earners to understand the work and proactively support with clients.
• Encourage an excellent customer service environment ensuring that our processes reflect this.
• Ensure that all Hill Dickinson policies procedures and standards are correctly implemented maintained and exceeded where possible
• Delivering training to team members and ensuring that staff are given the skills needed to successfully carry out their role.
• Coach and develop your team including probations performance reviews annual appraisals mid year reviews setting objectives and regular one to ones
• Report any relevant information and issues to the front of house supervisor and designated facilities management team.
• Work closely with the events team to assist with client and internal events making sure catering registration desk rooms and times are booked and FOH team support is available on the day.
• Undertaking other reasonable duties assigned by your manager or the client.
• Undertake any administrative duties which include but are not limited to the following;
• Invoicing keeping accurate records of expenditure on all meetings and events.
• Stationery orders- including supply of branded items and marketing packs for meeting rooms and reception areas.
• Arranging payment of catering and other invoices
• Regular updating of information in the telephone directory lists and company directories within the telephone system and Hill Dickinson Intranet
• Maintenance of daily holiday lists
• Rota Management

What are we looking for:

Important criteria:

• Excellent communication and telephony skills.
• Previous experience in a similar role
• Be able to work well under pressure must have strong organisational skills and proven experience in managing a team in a demanding fast-paced environment.

• Exceptional customer focus and care with the flexibility energy and desire to understand the company culture.

It would be beneficial for you to have some of the following:

• Management or supervisory experience
• Well-practised organisational skills including the ability to prioritise.
• Proficient listening skills.
• A degree of IT literacy and familiarity with systems typically used in events and front of house environment.
• The ability to work as part of a team.
• The ability to work under their own initiative
• A calm and professional manner
• Flexibility in approach and willingness to work outside of normal hours if business needs dictate.
• Experience of motivating and developing a team
• A high attention to the finer details without losing focus on the bigger picture.
• Experience of staff appraisals/HR processes
• Innovative and proactive approach
• Previous experience in a busy law firm reception environment preferred with responsibility for delivering on a variety of business projects/events.
• Ability to add creativity to support the concept for an event.
• Food hygiene and food allergen course.

If you dont meet all of the criteria above but feel that you could add real value to Hill Dickinson we encourage you to apply and if successful we can help you develop along the way.

Equality Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age gender gender identity ethnic origin disability sexual orientation marital or transgender status nationality religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer which means if there is anything that we can do to make your visit easier so you are able to perform at your best please let us know. You can contact the HR team at should you require any adjustments to the application or interview process.

Values

Trust Respect Innovation Collaboration

At Hill Dickinson we welcome applications from individuals that are looking to return to the law as well as all routes to qualification with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.