Operational Content Writer - Personal Banking
Operational Content Writer - Personal Banking
Posted on :
20-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The purpose of the Documentation Specialist is to support the operation by analyzing developing and writing Standard Operational Procedures (SOPs) and user manuals. The Documentation Specialist is also accountable for ongoing documentation and maintenance of the SOPs and training materials.
The Work !
- Plan develop write and edit SOPs and user manuals used by the Business Units.
- Work closely with Managers to document SOPs for functions handled within each team.
- Update SOPs to reflect changes resulting from business process review new product launch legislative changes etc.
- Reviews SOPs for completeness accuracy formatting and grammar in the electronic document management system to maintain company standards.
- Maintenance and version control of the department policy manuals. The policy manuals must be accurate and kept up to date to ensure conformance with regulatory requirements.
- Liaise with Management and the various teams to maintain a strong understanding of existing products and procedures.
- Update training materials to reflect any changes resulting from business process review system upgrades new product launch legislative changes etc.
- Create communications to inform staff of updates to policies procedures technology upcoming training events and any new initiatives.
- Maintains and controls document control logs for document assignment and change controls.
Lets Talk About You !
- 3 years of experience in a mortgage related role.
- 3 years of experience writing procedural documentation and policy manuals.
- University/College Degree in finance business or related field.
- Certificate in Technical Writing is preferred.
- Technical writing skills are required.
- Knowledge of commercial and residential lending products related terminology and provincial and federal legislations.
- Solid knowledge of various software packages including MS Excel Word Power Point and web-based applications.
- Strong organizational time management and communication (both oral and written) skills.
- Proven ability to work both independently and collaboratively.
- Knowledge in SharePoint and Madcap Flare are definite assets.
- Knowledge in Snagit and Camtasia are definite assets.
- Sense of humor and the ability to work with different personalities.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
