Senior Business Analyst (Consumer and Merchant Analytics)
Senior Business Analyst (Consumer and Merchant Analytics)
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1 Vacancy
Job Description
At Koalafi we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers while increasing sales and strengthening customer loyalty. Their 2M customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200 Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how were transforming the financing experience and joining our team
What Youll Do
Koalafi is seeking a Senior Business Analyst on our Customer and Merchant Analytics team to provide high-impact analysis and insights that drive decision-making across marketing sales compliance product and finance functions.
Youll partner closely with cross-functional stakeholders to design and execute analyses that improve customer experience optimize merchant performance and accelerate business growth. Youll work on a wide variety of initiativesranging from evaluating marketing campaigns to enhancing product conversion funnels to assessing financial and compliance risks.
This is an opportunity to gain a holistic view of a high-growth fintech company and make measurable contributions to both customer and merchant this role you will:
- Conduct analyses across marketing sales compliance product and finance to identify trends opportunities and risks.
- Deliver actionable insights through dashboards reports and presentations that support data-driven decision-making.
- Partner with marketing to design and evaluate experiments such as campaign effectiveness and channel optimization.
- Collaborate with product teams to analyze customer journeys and optimize conversion through the application flow.
- Work with finance and compliance teams to evaluate new initiatives and monitor business performance.
- Support sales and merchant success teams with reporting and insights that enhance merchant engagement and performance.
- Contribute to strategic initiatives such as rolling out new payment processors or testing new financing programs.
- Develop and maintain data pipelines queries and BI dashboards (Tableau or equivalent) to enable self-serve analytics.
- Present findings to leadership in clear compelling formats that influence strategy and execution.
- Location Requirement: This position requires regular in-person attendance at our Arlington VA office location. Candidates must already be located within a commutable distance as relocation assistance is not available at this time.
About You (Qualifications)
- Bachelors degree in a quantitative or analytical field (e.g. Engineering Mathematics Economics Statistics etc.).
- 24 years of experience in business analysis data analytics or a related role.
- Strong SQL skills; able to manipulate and interpret large datasets.
- Experience building BI dashboards (Tableau Looker or equivalent).
- Familiarity with A/B testing statistical analysis and experiment design.
- Ability to synthesize complex data into clear actionable insights.
- Detail-oriented proactive and able to thrive in a fast-paced dynamic environment.
- Excellent communication skills with the ability to work cross-functionally with technical and business stakeholders.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation trust and ownership. Youll get outside your comfort zone build meaningful relationships and most of all take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi you will have a direct impact on our products and help shape the companys success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical dental and vision coverage
- 20 PTO days 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on whats most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask How can this be better
- We move fast together
Required Experience:
Senior IC
Employment Type
Full Time
