Manager Global Business Operations

Baylor St. Lukes Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our teams efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experiencemodeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

The Manager of Global Business Operations leads the financial and administrative operations of CommonSpirit Healths destination care services supporting both domestic and international patients. This position reports to the CommonSpirit Health System Director for System & International Mergers Acquisitions and Partnerships at the national level but is responsible for a team based at Baylor St. Lukes Medical Center.

This role oversees revenue cycle activities budgeting compliance financial reporting process improvement initiatives and team leadership. The Global Business Operations Manager collaborates across departments (and facilities within CommonSpirit Health) to optimize workflows ensure regulatory alignment and support the growth of destination care operations across the system. This role will play a key part in proactively shaping and building the patients financial experience through scalable accurate estimates clear communication and efficient reimbursement processes.

To start this role will be onsite based at Baylor St. Lukes Medical Center with occasional travel to other system locations as needed.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Financial Operations

Oversee comprehensive financial clearance cost estimation collections and billing coordination for destination care patients including management of accounts receivable accounts payable and international payment processing.

Understanding of accounting principles financial models and statements budget development and financial reporting to support operations strategic growth and reporting to senior executives.

Build financial packages processes or other tools/mechanisms to support coordinated financial operations across CommonSpirit facilities physician partners and customers (e.g. bundled payments packages etc) in collaboration with key in

Promote a positive patient financial experience by ensuring accurate timely and culturally appropriate financial communication and coordination with patients family members physicians insurance companies/brokers and other key internal and external stakeholders as appropriate.

2. Strategic Financial Management

Establish reporting frameworks KPI dashboards and predictive models for executive leadership while providing financial and operational analysis to support decision-making and governance responsibilities.

Collaborate with senior leadership to develop annual budgets monitor performance and facilitate business planning initiatives including development of financial modeling for leadership approval and program expansion.

Support and manage standardization projects and initiatives present financial performance analysis to stakeholders manage vendor relationships and collaborate with various internal (hospital market regional and national levels) along with external stakeholders (payers physicians embassies etc).

3. Operational Excellence & Compliance

Serve as primary liaison between destination care operations and hospital departments including finance compliance clinical operations international business development and sales teams and revenue cycle.

Lead or support financially-oriented projects and process improvement initiatives in collaboration with stakeholders to enhance efficiency standardize workflows and reduce errors.

Apply Lean Six Sigma Project Management or other structured methodologies to improve financial operations drawing on knowledge obtained through formal certification and/or hands-on experience.

4. Team Leadership & Staff Development

Manage performance and professional development of financial operations staff including determining staffing needs coordinating personnel assignments and providing coaching and training.

Handle performance evaluations hiring scheduling and employee relations while directing staff in audit coordination and financial policy development.

Performs other duties as assigned to support organizational objectives.

Required Education and Experience:

Bachelors degree in Business Healthcare Administration Finance Marketing or a related field.

5 years leadership experience

3-4 years of experience in healthcare financial operations or revenue cycle with emphasis on international patient programs and increasing levels of operational and budget responsibility

Preferred Education and Experience:

Masters degree in healthcare administration business finance or related field

7 years of experience in domestic and international patient financial operations or revenue cycle management with progressive responsibility

Advanced experience leading or improving international patient operational workflows including estimating billing/collections payer engagement or cross-border financial processes

Experience developing predictive models financial dashboards and KPI reporting frameworks

Experience in managing accounting accounts payable and other financial reporting functions

Experience in managing accounts for embassy-sponsored care international payer systems and contracts or other payer sources including patients

Required Minimum Knowledge Skills Training and Abililties:

Fluency in at least two (2) languages; Spanish or Arabic preferred

Experience developing predictive models financial dashboards and KPI reporting frameworks

Experience in managing accounts for embassy-sponsored care international payer systems and contracts or other payer sources including patients

Has knowledge and skills to manage international patient operational workflows including estimating billing/collections payer engagement or cross-border financial processes

Demonstrated ability to manage budgets lead teams and support compliance in financial operations

Exceptional relationship-building and stakeholder management skills

Excellent communication and negotiation skills with the ability to operate effectively in cross-cultural environments and engage in high-stakes conversations

Proven ability to present complex financial and operational information clearly and persuasively to senior leadership and diverse audiences

Adaptability and resilience in dynamic evolving environments

Demonstrated effectiveness working in matrixed and cross-functional organizational structures

Proficiency in Google Workspace and Microsoft Office tools for financial analysis and reporting

Experience using hospital billing systems such as Epic or Cerner

Preferred Minimum Knwledge Skills Training and Abilities:

Deep expertise experience leading and improving international patient operational workflows including estimating billing/collections payer engagement or cross-border financial processes

Experience in managing financial operations and/or revenue cycle for programs with multiple sites of care within a matrixed organization

Lean Six Sigma or Project Management Professional (PMP) certification

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