Program Coordinator
Program Coordinator
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$ 40000 - 45000
1 Vacancy
Job Description
About HUB
In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB
Throughout our network of more than 450 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
- are seeking a progressive work environment at a rapidly growing organization
- have a desire to help others protect their future
- have an entrepreneurial spirit and are challenged by the opportunity to grow the business
- are focused on learning and development to enhance your industry knowledge and expertise
- are a self-starter willing to invest time and energy to learn the technical aspects of our business
- believe in integrity and building success by developing relationships with others
SUMMARY
This entry level role requires an individual who is professional and who displays the drive determination and self-motivation to meet the needs of our Programs operations. Specifically your mission will be to support the service team while uncovering opportunities for greater efficiency and innovation.
JOB RESPONSIBILITIES
Provides professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues
Manage all incoming mail and oversee the distribution of those tasks daily.
Responsible for managing the teams returned mail by reaching out to the impacted member to get updated contact information updating the agency management system and then resending the returned documents to our members.
Retrieve change request forms from our lock boxs online portal import them into our document management system and oversee the distribution of those tasks daily.
Create a daily claims report and distribute to a support team. This includes but is not limited to receiving claim files from our carrier verifying coverages documenting the report and entering the appropriate data into our agency management system.
Issue and maintain the student liability coverage
Oversee and organize our general email inboxes
Maintain complete and accurate files and input necessary data on the companys agency management system
Acts as liaison between clients and insurance carriers to gather underwriting information as requested..
Maintain service standards as outlined in the procedure manual
Maintain confidentiality requirements regarding insurance coverage
If needed answer incoming service calls through a call center environment and be responsible for following through on service issues.
Subject to performance evaluations based on KPIs and customer service metrics
QUALIFICATIONS
1 years of experience working within a business administrative type role
High School diploma or equivalent; AA and/or college degree preferred
Superior customer service and problem solving skills
The expected salary range for this position is $40000 to $45000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
IC
Employment Type
Full-Time
