Senior Director, Workforce Technology Services

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

The Senior Director of Workforce Technology Services leads the global transformation of workforce technology platforms across Universal Destinations & Experiences (UDX). This role is responsible for driving the modernization and optimization of Human Resources Workforce Management and Team Member Experience systems including platforms such as UKG SAP Success Factors and other enterprise platforms.

As a key leader in UDXs Core Business Applications domain the Senior Director will partner with HR Operations Finance and Technology teams to define and execute a strategic roadmap for global workforce technology. This role will ensure that solutions enhance scalability compliance automation and team member experience driving efficiencies in scheduling timekeeping payroll and workforce analytics.

MAJOR RESPONSIBILITIES:

Technology Strategy Transformation & Optimization

• Define and execute the workforce technology roadmap which includes identifying opportunities to leverage automation self-service and mobile solutions to optimize scheduling payroll compliance and labor management.
• Apply innovation and modernization of workforce tech platforms (UKG SAP etc.)
• Lead the enterprise-wide transformation of HR and workforce management technology ensuring alignment with business compliance and employee experience goals.
• Stay ahead of emerging trends in workforce technology AI-driven HR solutions and digital employee experience tools.

Leadership & Collaboration

• Leading global teams mentoring cross-functional collaboration
• Lead a global team of HR technology experts workforce system engineers and system integrators.
• Drive cross-functional collaboration to standardize workforce management processes and maximize technology value.
• Develop and mentor team members fostering growth collaboration and engagement in HR technology innovation.

Stakeholder Partnership

• Partner with HR Operations Finance and Technology teams to align workforce technology investments with business objectives to maximize value
• Act as a trusted advisor to HR and business leadership providing insights and recommendations for workforce technology enhancements
• Champion a culture of automation self-service and team member empowerment through technology.

Operational Excellence

• Governance performance monitoring compliance and continuous improvement of platforms
• Establish governance frameworks for the deployment adoption and continuous improvement of workforce technology platforms.
• Monitor system performance adoption and ROI continuously identifying opportunities for optimization and innovation.
• Ensure adherence to SLAs governance requirements and regulatory mandates proactively addressing risks and system performance issues.

Leadership & Collaboration

• Leading global teams mentoring cross-functional collaboration
• Lead a global team of HR technology experts workforce system engineers and system integrators.
• Drive cross-functional collaboration to standardize workforce management processes and maximize technology value.
• Develop and mentor team members fostering growth collaboration and engagement in HR technology innovation.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelors degree in Computer Science Information Technology or a related field is required.
• Masters degree (e.g. MBA or related field) is preferred.

EXPERIENCE:

• 10 years experience in enterprise technology strategy HR technology or workforce systems transformation.
• 5 years leading teams in a large global matrixed organization;
• or equivalent combination of education and experience.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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