Senior Manager - PAYG Strategy and Transformation
Senior Manager - PAYG Strategy and Transformation
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Role OVO-View
Team: Payments and PayGo
Location: Hub Based - Hybrid for all
Salary banding:60000 - 72000
Experience: Expert
Working pattern: Full-Time
Reporting to: Head of Payments and PayGo
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Transform Strategize Deliver
Top 3 qualities for this role: Strategic Thinking Influencing Skills Customer Focus
Where youll work:
Depending on the needs of your business area we expect hub based people to be in the office at least once a week and to go to OVO Connection events in-person.
Youll be assigned to the closest one of our three hub offices Bristol Glasgow or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop is designed to inspire people help them connect and bring big ideas to life.
Everyone belongs at OVO:
At OVO we are on a mission to solve one of humanitys biggest challenges the climate crisis. And we know it takes all of us to change the world. Thats why we need diverse people from all abilities gender identities ethnicities ages sexual orientations life experiences and backgrounds to join us.
Teamworking for the planet:
Everything we do here spins around Plan Zero. So naturally the team youll be joining plays a gigantic role in making that happen. Heres how:
Were working to build and optimise capabilities at OVO with a particular emphasis on reducing bad debt and delivering good customer outcomes.
This role in a nutshell:
This role will be working within the Payments and PayGo team within the Bill Pay Collect pod supporting leading the strategy development and delivery of transformational change for our Pay As You Go (PAYG) customers.
As Senior Manager PayGo Strategy and Transformation you will drive the OVO PAYG strategy setting the short medium and long-term direction. You will be responsible for driving the evolution of the PAYG customer experience ensuring it meets the needs of all our customers including those in vulnerable situations through strategic leadership and oversight of key initiatives.
Your key outcomes will be:
- Developing and driving the OVO PayG strategy ensuring it is well understood and socialized across the organization. This will start with a full end to end gap analysis of the PAYG business.
- Leading the transformation of the PAYG customer experience ensuring there is a clear roadmap towards the north star developed..
- Leading a small cross functional team of PAYG strategy and journey managers
- Having detailed oversight of in-flight PAYG deliveries and key risks ensuring that prioritisation across the wider organization addresses key areas of business and customer risk.
- Highlighting strategic gaps or key decisions required to senior leadership when progress is not aligned with customer and business needs.
- Collaborating across Risk Legal Compliance and Operational teams to align the PAYG strategy with broader strategic objectives.
- Monitoring industry trends regulatory changes and competitor activity within the PAYG space to identify opportunities for innovation and differentiation.
- Leading and motivating project and operational teams fostering a culture of continuous improvement and customer-first thinking.
Youll be a successful Senior Manager PayGo Strategy and Transformation at OVO if you have
- Proven experience in strategy development and delivery ideally within the utilities or financial services sectors.
- Significant experience of strategy development and its translation into successful outcome delivery.
- Significant experience working with product data and technology teams with a deep understanding of development lifecycles.
- A track record of delivering transformational change within the energy business or a similarly regulated industry
- A strong understanding of Ofgem regulations and risk management with experience balancing customer business and regulatory outcomes
- Excellent stakeholder management and influencing skills with the ability to engage at a senior level.
- A genuine passion for creating positive customer outcomes.
Lets talk about whats in it for you:
Well pay you between 60000 - 70000 depending on your specific skills and experience.
We keep our pay ranges broad on purpose to give us and you flexibility to match your experience to our zero carbon mission.
Youll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVOand theres flex pay. Well give you 9% Flex Pay on top of your salary 4% of this is auto enrolled into your pension and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits including our green benefits which weve put at the heart of our offering add to your pension or even take it as cash.
Heres a taster of whats on offer:
For starters youll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level critical illness cover life assurance health assessments and more
For your wellbeing
With gym membership travel insurance workplace ISA will writing services dental insurance and more
For your lifestyle
With extra holiday buying discount dining home & tech loans and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to 400 towards any OVO Energy plan plus great discounts on solar smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people we need to listen to each others experiences and find ways to build a truly inclusive and diverse workplace. As part of this we have 8 Belonging Networks at OVO. Led by our people for our people - so when you join OVO you can play a part - big or small - with any of the Networks. Its up to you.
Oh and one last thing...
Wed be thrilled if you tick off all our boxes yet we also believe its just as important we tick off all of yours. And if you think you have most of what were looking for but not every single thing go ahead and hit apply. Wed still love to hear from you!
If you have any additional requirements theres a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.
Required Experience:
Senior Manager
Employment Type
Full Time
