Sr. IT Ops Analyst - Platform Governance and Operational Excellence
Sr. IT Ops Analyst - Platform Governance and Operational Excellence
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Job Description
Work Location:
Toronto Ontario CanadaHours:
37.5Line of Business:
Technology SolutionsPay Details:
$76800 - $115200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
About This Role
We are looking for someone armed with a strong tool-kit to develop processes and reporting to ensure that our technical solutions that adhere to engineering and architectural design principles while meeting business requirements. This mandate includes planning evaluating recommending designing operationalizing and supporting solutions in compliance with enterprise and industry standards. Apply your deep technology expertise to ensure all TD areas that touch various technologies have the necessary tools processes and documentation to operate effectively.
Execute on TD Technologys strategy as it relates to the introduction of tools and the automation of build test release and configure across application platform and infrastructure.
Partner with Operations to automatically integrate with appropriate tools and processes as part of automated/self-serve application platform or Infrastructure releases.
Apply an in-depth understanding of relevant business needs and work with technology partners to identify and leverage synergies across the various areas.
Draw on best practices and your knowledge of internal and external business issues to improve products or services.
Monitor and control costs associated with the work you do.
Be prepared to collaborate with governance and control groups (e.g. regulatory and operational risk compliance and audit) provide your subject matter expertise and consult on risk issues related to Employee Enablement technology and tools.
Change Management:
Reviewing all EE Change Records to ensure Complexity Impact Scope and Risk of all changes is understood and properly communicated
Ensuring Management and Stakeholder are involved in approval of all changes that require significant service outages or that will impose significant service changes affecting the use of End User Services
Escalating appropriate change issues to the Senior Manager or AVP that need direct or immediate attention to avoid service incidents problems or outages
Support the Audit Contractual and Centralized Requirements of Changes made to TD Vendor Managed Cloud Services (i.e. Microsoft)
Apply best practices and knowledge of internal / external business issues to better plan manage and report on Change Management activities
Operations Excellence:
Managing the reporting of work outcomes for EE Service Delivery to ensure they are aligned to Technology Architecture Audit and Certification requirements
Providing pertinent information that creates a clear view of the effectiveness of workflows between EE departments and other areas of Technology within the bank
Interpret client needs assess business/engineering/operational requirements to identify and provide process improvement solutions to non-standard requests
Data analysis Tracking Measurement and Analysis of Service Metrics and KPIs.
Service Reporting Creating and maintaining service reports and dashboards that provide clear status and trends that support improved executive decision making
What can you bring to TDShare your credentials but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
University or Post-Graduate Degree.
Strong academic background (e.g. computer science engineering).
3-5 years relevant experience.
Proficient with Microsoft 0365 Applications in Support of:
Analytics & Report Building (Excel Flow power automate PowerBI PowerPoint)
Site Administration (SharePoint Teams)
Solid experience knowledge and skills in in User endpoint technologies.
Strong communications skills
Ability to work independently under minimal guidance.
Capacity and confidence to solve complex problems and take a new perspective on existing solutions.
Other Technical & Soft Skills:
Ability to run training sessions on new processes and procedures
Ability to build relationships to reach consensus and commitments
Facilitator/project coordinator to guide teams to common approaches and goals
Nice to have familiarities with;
Service Now
Confluence
Jira
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Senior IC
Employment Type
Full-Time
