ServiceNow Senior Software Engineer - FSO
ServiceNow Senior Software Engineer - FSO
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Job Description
Our Mission
NewRocket a global full-service Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide creating extraordinary results with ServiceNow.
NewRocket has been awarded the 2024 BEST Award 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket people are not just the backbone; theyre the heartbeat. We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table. Here its not just about a job; its about fostering a healthy work-life balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences not just for our clients but for every member of our crew. Your voice matters your growth matters and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated and together lets create something extraordinary!
Your Career
As a Senior Software Engineer for our Customer Practice you will be responsible for leading the successful delivery of ServiceNow solutions and services across a variety of product lines including CSM FSM FSO and more for large client programs. The SSE is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers skill set.
Your Impact
- Assist Pre-Sales team with scoping service engagements involving multiple ServiceNow products.
- Serve as the primary technical point-of-contact for projects and represent the engineering team to the customer.
- Define technical solutions aligned with clients business problems and ServiceNow best practices.
- Write and estimate Stories monitor engineers work and ensure quality and delivery of development.
- Conduct demos deliver documentation and facilitate knowledge transfer activities.
- Collaborate with Project Managers to address scope creep and resolve technical issues.
- Work with Pre-sales and project managers to minimize unnecessary customization and technical debt.
- Draft and publish technical and process documentation within the company repository.
- Facilitate customer workshops to capture and define customer requirements.
- Research industry trends to propose product enhancements for NewRocket.
- Provide engineers with architectural blueprints and requirements for implementations.
Your Experience
- 3-6 years of experience in application development at a SaaS PaaS or Enterprise Software Development Company.
- 3 years of ServiceNow Platform Experience
- Experience with CSM FSM FSO product areas on the ServiceNow Platform.
- Strong problem-solving skills and the ability to simplify complex situations.
- Fundamental understanding of the CSM data model.
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO SAML SSL Web Services LDAP JDBC ODBC REST SCP FTPS
- Proficiency with documentation software such as Microsoft Word Excel and PowerPoint.
- Proven ability to lead the development and delivery of ServiceNow solutions in client environments.
- Knowledge of ITIL and ServiceNow-specific certifications.
- Experience with Agile/Scrum methodology.
- Strong scripting skills in the ServiceNow platform.
Education & Certifications
- BA/BS degree in Business Administration or technology related field preferred or equivalent experience
- ServiceNow Certified System Administrator (CSA) required current or obtain within 6 months.
- Certified Implementation Specialist (specific domain area) required current or obtain within 6 months
- ServiceNow Pre-sales accreditations
- ServiceNow Micro-certs nice to have!
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Required Experience:
Senior IC
Employment Type
Full Time
