SDS ASO Fraud Prevention Investigator
SDS ASO Fraud Prevention Investigator
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
On this team we are adept at dealing with ambiguity have the ability to make sound judgments and utilize problem solving skills in a timely manner while monitoring global fraud transactions. We stay self-motivated and customer focused in a highly transactional role while working independently. We are skilled at engaging with customers or financial institutions in an order verification capacity. We demonstrate a high level of customer focus while fielding order inquiries via an inbound phone queue. You will effortlessly build strong working relationships with your immediate team and members of other Apple Store Online groups. While the majority of daily tasks involved in this position are handled individually teamwork is critical in learning the role staying current with procedures/trends and in building and maintaining a successful team culture.
- Must have 1-3 years current experience supporting SDS Investigations or AppleCare within Technical Support Services Partner Relations Customer Relations Executive Relations Apple Pay Mentoring Health Accessibility Carpe Facto Business and Partner Support Specialty Program Support and Agreement Admin departments
- 1-2 years experience in customer service or order verification type role or have experience working with SDS ASO Fraud Prevention team
- Ability to work a schedule from 7:00 am to 10:00pm (CST) including weekends and holidays with additional flexibility during high volume times of the year
- Maintains a positive attitude in a high-demand/fast-paced work environment
- Demonstrates a passion for excellent customer focus and protection
- Communicates effectively in both verbal and written formats with customers or partners clearly and concisely
- Advanced judgment critical thinking problem solving and decision-making skills
- Adept at navigating ambiguous and complex situations
- Acute attention to detail
- Ability to change gears quickly
- Ability to identify business process solutions that increase efficiencies
- Makes space to listen learn and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion
- Excels at working independently to make timely decisions and take appropriate actions
- Demonstrates flexibility and adaptability in a dynamic environment with changing work-flows and responsibilities
Employment Type
Temp
Key Skills
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