Member Engagement Specialist
Member Engagement Specialist
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Job Description
Member Engagement Specialist
Work from home within Oregon Washington Idaho or Utah
Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.
Who We Are Looking For:
Every day Cambias dedicated team of Member Engagement Specialists is living our mission to make health care easier and lives better. As a member of the Care Management team our Member Engagement Specialists initiate outbound member contact for Regence Care Management Programs educate members about health benefits and resources while using motivational interviewing techniques to encourage engagement and document all interactions in care management platforms while coordinating with Care Managers to ensure appropriate referrals and resource connections all in service of making our members health journeys easier.
Do you have a passion for helping members overcome barriers and connecting them with the health resources they need to thrive Do you enjoy building meaningful relationships while educating and empowering others to take charge of their preventative health and wellness journey Then this role may be the perfect fit.
What You Bring to Cambia:
Qualifications:
High school diploma or equivalent
One year of customer service experience in call centers insurance retail banking restaurants hospitals medical offices or similar customer-facing roles
Equivalent combination of education and experience may be considered
Preferred: Medical certification such as Certified Nursing Assistant (CNA) or Medical Assistant
Preferred: Experience in health plan customer service clinical intake provider offices or health coaching
Skills and Attributes:
Strong communication and customer service skills with ability to handle sensitive topics using empathy active listening and maintaining strict confidentiality
Excellent written and verbal communication with proper grammar spelling and proofreading abilities
Administrative and technical proficiency including data entry Microsoft Office suite and general computer skills
Multi-tasking and organizational abilities with proven skills in prioritizing workload meeting deadlines and working independently
Medical knowledge and problem-solving skills including basic medical terminology and creative research abilities
Adaptability and decision-making in fast-paced complex environments while learning new procedures and policies
Team collaboration and flexibility including ability to work varied schedules and demonstrate initiative in resolving member issues
What You Will Do at Cambia:
Contact members through outbound calls and emails for Regence Care Management Programs and initiatives
Use motivational interviewing techniques to encourage member participation in health-related activities and programs
Educate members about benefits tools and resources for preventive screenings and treatment plan adherence
Collaborate with Care Managers to identify member needs and provide referrals to appropriate clinical resources
Document all interactions using care management platforms to track member engagement and progress
The expected hiring range for a Member Engagement Specialist is $21.10-26.00 an hour depending on skills experience education and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $19.00 - $34.40 an hour.
About Cambia
Working at Cambia means being part of a purpose-driven award-winning culture built on trust and innovation anchored in our 100 year history. Our caring and supportive colleagues are some of the best and brightest in the industry innovating together toward sustainable person-focused health care. Whether were helping members lending a hand to a colleague or volunteering in our communities our compassion empathy and team spirit always shine through.
Why Join the Cambia Team
At Cambia you can:
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
We believe a career at Cambia is more than just a paycheck and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match bonus opportunities and more.
In exchange for helping members live healthy lives we offer benefits that empower you to do the same. Just a few highlights include:
- Medical dental and vision coverage for employees and their eligible family members including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
- Market-leading retirement plan including a company match on employee 401(k) contributions with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race color national origin religion age sex sexual orientation gender identity disability protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability please email . Information about how Cambia Health Solutions collects uses and discloses information is available in our .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
