Senior Director, Expert Insights - ECS

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

About the Team:

At Tegus by AlphaSense we work directly with some of the worlds most well-respected institutional investors corporations and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent have a strong work ethic and make decisions with our customers top of a dynamic and results oriented team responsible for overseeing the day-to-day operations of our Expert Call Services.

About the Role:

The Senior Director will play a critical leadership role in scaling and optimizing the performance of our service organization. This individual will be responsible for hiring developing and leading a team of high-performing people managers and their respective teams ensuring exceptional outcomes for both customers and experts. The mission of this role is to drive operational excellence enable consistent and high-quality project execution and deepen customer engagement by growing expert call volume.

In addition to team leadership this individual will spearhead strategic initiatives aimed at improving efficiency streamlining workflows and enhancing scalability. This includes identifying systemic gaps designing and testing solutions and leading cross-functional implementation efforts that drive measurable leader will establish a strong operational rhythm define and uphold clear performance expectations and use data to drive continuous improvement. Cross-functional collaboration is critical this role will work closely with Sales Product Marketing and RevOps to align priorities remove blockers and deliver shared outcomes around customer success and business a senior leader and culture carrier this person will model our values foster a high-performance and high-accountability environment and play a key role in developing the next generation of exceptional people leaders.

Who You Are:

• 6 years of experience managing and scaling teams including experience managing other people leaders.
• Proven ability to coach develop and performance-manage teams to exceed service delivery goals and KPIs.
• Demonstrated success leading through complexity in a fast-paced high-growth environment.
• Strong cross-functional collaboration skillsable to partner effectively across levels and departments.
• Proficiency in data analysis (Excel/Sheets) with a comfort managing through metrics and dashboards.
• Excellent communication and interpersonal skills; able to inspire trust and alignment at all levels.
• Strong strategic thinking paired with a bias for action; capable of balancing long-term vision with short-term execution.
• Embodies an ownership mindset: no task is too small and they proactively step in to solve problems and drive outcomes.

What Youll Do:

• Lead and coach a team of people managers empowering them to drive expert call volume project fulfillment and best-in-class customer service.
• Collaborate with Sales Account Management Product and Strategy Ops to align on shared goals improve handoffs and deliver end-to-end customer value.
• Partner with Product and Tech teams to define tooling workflows and automations that improve operational efficiency and scalability.
• Develop and implement scalable playbooks and frameworks that ensure consistent high-quality outcomes across customer segments.
• Establish clear team KPIs manage performance through data and implement effective incentives and coaching programs to achieve ambitious growth targets.
• Drive strategic cross-functional initiatives that address operational gaps and unlock long-term growth and efficiency.
• Own a book of business and act as the senior point of contact for a portfolio of customers cultivating relationships understanding customer needs and delivering an exceptional experience at every touchpoint.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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