Customer Service Assistant 1 (PN )
Customer Service Assistant 1 (PN )
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Job Description
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
What will you do
Provides information & process requests that do not required in-depth knowledge of applicable federal/state laws rules policies procedures or legal interpretations to respond to inquires request &/or complaints from customers corresponds with county boards if additional information is needed.: Indexes files completes and monitors data entry for electronic document management systems i.e. SharePoint converts paper documents into digital formats using scanners and OCR technology. Enter and retrieve documents into or from electronic filing management systems for integrating workflow processes for the routing and review of nursing requests to Rehabilitation Program Specialists (RPS2) for determinations.
Completes data collection and reporting in a format that is measurable i.e. Microsoft Excel or exporting from DODD application/system for determining performance of all RPS2 reviews daily weekly and quarterly.
- Tracks Hearing requests decisions compliance and administrative appeals for all requests as applicable. Assists RPS2s with completion and submission of appeal summaries and evidence packages including but not limited to labeling exhibits and electronic document indexing combining and filing using Adobe Acrobat Pro Microsoft Teams and SharePoint
- Utilizes personal computer accurately & rapidly to produce professional correspondence reports & complex technical documents requiring the use of Medicaid terminology (i.e. Centers for Medicare & Medicaid Services (CMS) reports letters to stakeholders email to Ohio Dept. of Medicaid ODM etc.); proofreads work & makes all appropriate changes to ensure correspondence reports & documents are appropriate & error-free. Maintains Home & Community Based Services (HCBS) waiver information & data on appropriate personal computer based systems. Cross-references data on spreadsheets & other documents with information in file folders to ensure accuracy of electronically entered data. Distributes receives & compiles information as needed to meet Medicaid waiver requirements.
- Prepares & maintains electronic file folders for applications for DODD-administered HCBS waivers & all related correspondence sent to ODM & CMS (i.e. inserts appropriate documents; reviews for completeness; pulls file folders or notifies other staff that electronic filing has been completed). Maintains system of folder location & information.
- Creates retrieves & re-files (either paper or electronic) materials manuals correspondence & other documentation as requested by immediate supervisor. Establishes & maintains a filing system to ensure proposed due dates for program implementation are met follows-up & advises supervisor appropriately if problems arise
Performs general clerical tasks as assigned (e.g. photocopying documents & reports; provides assistance to customers or routes calls to appropriate staff member).
Assists with meeting/training preparation (involving internal staff inter-agency staff stakeholders & other necessary parties as needed) in preparation for implementation of waiver requirements; attends meetings to take & distribute meeting minutes as directed. Completes other duties as assigned by immediate supervisor or Deputy Director of Medicaid Development & Administration.
To request a reasonable accommodation due to disability please contact the ADA Coordinator Renae Wallace by email at or by phone at .
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
- Current Department of Developmental Disabilities OCSEA employees shall receive first consideration pursuant to Article 17 of the collective bargaining agreement.
- No additional materials will be accepted after the closing date; in addition you must clearly demonstrate how you meet minimum qualifications.
- The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
- Hourly wage will be paid at step 1 unless otherwise specified bycollective bargaining agreement or rules outlined in the ORC/OAC.
Unusual Working Conditions: Confined to work area for long periods of time.
Join Our Team!
Accepting applications for Customer Service Assistant 1
The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.
Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:
- Inclusion
- Partnership
- Respect
The Division of Medicaid Development and Administration works with state agency personnel and stakeholders to develop policies related to Medicaid funded services for people with developmental disabilities.
3 months training or 3 months experience in office practices & procedures AND 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 months experience in typing keyboarding data entry or word processing AND 1 course or 3 months experience in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Note: in the telecommunications section within the Ohio Department of Public Safety employees will automatically be reassigned to the Customer Services Assistant 2 64432 classification after serving 6 months as a Customer Service Assistant 1 64431.
Job Skills: Customer Service Computer Literacy Clerical & Data Entry Customer Service Operational Support Attention to Detail Responsiveness Customer Focus Proofreading
Employment Type
Full-Time
