Manager Contact Center Services & Access Operations
Manager Contact Center Services & Access Operations
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Salary Not Disclosed
1 Vacancy
Job Description
- Manages & assumes day-to-day accountability of scheduling activities for effective utilization of workforce facilities and equipment and the delivery of quality services by direct supervision of assigned staff and interdisciplinary collaboration. Develops interdisciplinary relationships to support improvements in care delivery patient staff and physician satisfaction. Responsibilities include interviewing hiring and developing employees; appraising performance; addressing complaints and resolving problems.
- Maintains an ability to troubleshoot issues in a manner that identifies root cause and facilitate resolution through a variety of approaches/partnerships as it relates to work flow technology and education. Encourages develops maintains and evaluates a work environment that empowers and supports staff participation by encouraging shared decision-making and accountability. Supports and administers all Corewell Health personnel policies and ensures that interactions support Corewell Healths core values.
- Responsible for the design and implementation of systems to collect analyze and maintain statistical data generate reports forecasting and scheduling applications and methodologies as well as data analysis and application of statistical concepts and reporting.
- Develop policies procedures business processes; implement technologies and best practices in support of customer service operations.
- Accountable for identifying analyzing and reporting of service deviations using multiple data sources to improve financial and service levels performance results. Assists director to plan prepare implement and monitor assigned areas operational and capital budget to ensure sound fiscal management consistent with the goals of Corewell Health. Assists in development of programs and collaborative strategies to enhance growth for assigned area.
- Collaborates with the director to develop and maintain quality monitoring system to continuously monitor and measure the quality safety and outcomes of services. Develops and implements unit quality indicators to evaluate unit and staff performance and correct variances. Participates in and/or facilitates interdisciplinary performance initiatives. Supports quality and safety initiatives of other departments and service lines.
Required
- Bachelors Degree or equivalent in clinical health administration or business related field
- 3 years of relevant experience relevant experience including supervising overall accountability for operations within call center setting related teams and/or projects
- CRT-At least one Certification from preferred list below:
- CRT-Healthcare Financial Professional Certified (CHFP) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Fellow of the Healthcare Financial Management Association (FHFMA) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Revenue Cycle Representative Certified (CRCR) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Inpatient Coding Auditor Certified (CICA) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Specialist Accounting & Finance Certified (CSAF) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Specialist Business Intelligence Certified (CSBI) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Specialist Managed Care Certified (CSMC) - HFMA Healthcare Financial Management Association 180 Days Or
- CRT-Specialist Physician Practice Management Certified (CSPPM) - HFMA Healthcare Financial Management Association 180 Days
Preferred
- Masters degree
- Demonstrated EPIC and Tableau experience
- Demonstrated experience in building/writing business cases for approval
- Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Kentwood Medical Office Building - 4600 Breton Rd - KentwoodDepartment Name
Patient Access Service Center - Resource SchedulingEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8 a.m. to 5 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Manager
Employment Type
Full-Time
