Labor & Employment Specialist I

A combination of related education and/or relevant experience in an occupationrelated to the work assigned equal tofour (4) years and six (6) months

• Call Center experience
• Previous experience in a customer service or contact center role
• Previous experience working in a remote/virtual position
• Familiarity with CRM software and ticketing systems
• Strong knowledge and understanding of the FAMLI Statute and Adopted Rules
• Proven ability to meet or exceed performance targets and KPIs
• Excellent time management and organizational skills

• Customer Service minded

• Computer proficiency - ability to quickly learn new programs and apply new skills

• Detailed and thorough verbal and written communication skills

• Ability to explain things clearly and in a variety of ways

• Patience

• Problem solver

• Positive attitude and outlook

• Team oriented collaborator

• Active listener

• Flexible with change

• Motivated self-starter

• Enjoys helping others

• Ability to work remotely

• Desire to work online and/or phones daily

• Must be a Colorado state resident at the time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.

Appeal Rights: (Updated)

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online applicationCDLE does not accept attachments of any kind during the application process.Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application.CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process& Exam

After minimum qualification screening there will be an online exam covering Microsoft Office Suite Google Workspace and other basic support competencies.
SAVE THE DATE: 9 AM ON SEPTEMBER 8 2025 closing on SEPTEMBER 15 2025 at 11:59 PM.

After minimum qualification screening the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education experience minimum qualifications and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling grammar and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator Sean Montoya at .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort please call .

While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.