Patient Representative- Louisville Clinic, Massena, NY
Patient Representative- Louisville Clinic, Massena, NY
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Job Description
Job Title: Patient Representative
Department: Louisville Clinic
Location: Massena NY
Hours Per Week: 40 scheduled weekly hours
Schedule: 8-hour day shifts Monday-Friday
SUMMARY:Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD DO) Physician Assistants (PA) Certified Nurse Midwife (CNM) and Nurse Practitioner (NP).
RESPONSIBILITIES:
Patient care Management - Responsible for performance of and adhering to all standards and processes established for the requirements of clerical activities within the medical practice. Including but not limited to scheduling all activities of telephone contact with patients scanning record preparation collection of monies etc. Must have knowledge of patient accounts necessary to be able to assist patients with questions regarding clinical charges and basic insurance benefits.
Documents and assists in documentation of all essential patient encounter information in the electronic medical record (EMR) or other means as appropriate. Provide open and clear communication and collaboration with PPM management team and CPH to the physicians other providers and support staff. Provides direct support to providers as needed throughout the work day.
Assures that all patient encounters whether in person electronically telephonic via other communication links is achieved in a professional timely and accurate manner.
Participates in patient and/or caregiver education as requested by providers.
Appropriately manages incoming and outgoing referrals within CPH and with external entities.
People - Works with all providers in maintenance of patient schedules for regular office visits. Accommodate adjustments to schedules based on providers needs.
Maintains a level of communication that exceeds the persons expectations in every encounter.
Participated in educational offerings as provided by CPH from time to time.
Financial - Effectively controls practice expenses through efficient use of medical and clerical supplies. Responsible for the collection of monies cash drawer balancing and resolution of any cash drawer discrepancies.
REQUIRED QUALIFICATIONS:
None.
PREFERRED QUALIFICATIONS:
None.
UNION:
CSEA - Civil Service Employees Association (MH)Note: Not all per diem roles are union eligible
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.
PAY RANGE:
$16.70 - $22.49The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
