The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow scheduling appointments appropriately handling phone calls which may include entry into the E HR message center validating insurance eligibility entering demographics insurance and other pertinent information into the clinic and hospital patient accounting systems and determining and collecting time of service payments and/or past due balances at the time of appointment.

What you will Do:

• Greets and welcomes patients and visitors to the clinic courteously and ascertains the reason for the visit or phone call. Determines next step in meeting the patients needs. This may include entering telephone call information into the electronic health record.

• Schedules patient appointments determining the type of visit and amount of time to allow according to the providers workflow. Arranges for interpreter services as needed. Helps patients find care at the appropriate level in other network facilities as needed.

• Responsible for validating/obtaining and entering demographic and insurance information into the clinic and hospital patient accounting systems by interviewing the patient family member and /or guarantor. Conducts online insurance eligibility/verification. Determines when new consent forms are required and explains to patient/family members.

Hours/Schedule:

• 40 hours/week

Minimum Qualifications:

Education:

1. High school diploma or equivalent; knowledge of medical terminology is preferred.

Experience:

2. Six months of office or customer service experience required preferably in a medical office setting. OR completion of an Administrative Assistant Diploma Computer experience preferred.

Position Highlights and Benefits:

• Education Assistance offered

• Effective Day 1 Benefit Package(Medical Dental Vision and more)for positions 16 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed regional referral teaching hospital in Mason City Iowa. MercyOne New Hampton Medical Center is an 11 bed rural access hospital in New Hampton Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260000.

With more than 3000 colleagues and a medical staff of almost 500 physicians and allied health professionals MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group North Iowa is part of Iowas largest multispecialty clinic north Iowa our clinics are made up of more than 25 primary care pediatric internal medicine and specialty clinics.