Senior Business Systems Analyst - FinTech (Billing & Tax Systems)

About the Role

Were looking for an experienced Senior Business Systems Analyst (BSA) with a passion for technology finance and process improvement.

Youll partner with Finance Tax Product and Engineering to strengthen our billing payments and global compliance capabilities. Youll lead projects that improve workflows integrate systems and drive operational excellenceensuring a great customer experience and compliance with global regulations.

This role is both strategic and hands-on giving you the opportunity to shape how HubSpots global revenue operations run.

Key Responsibilities

System Ownership & Optimization

• Serve as subject matter expert for billing/payment platforms (e.g. Stripe Adyen Recurly) tax/compliance tools (e.g. Avalara Avatax Sovos) and ERP (NetSuite preferred).
• Configure monitor and optimize financial systems for performance reliability and compliance.

Process Improvement & Automation

• Champion automation of tax billing and financial workflows in a fast-paced high-stakes environment.
• Identify pain points and design scalable solutions that improve speed accuracy and customer experience.

Integration & Collaboration

• Translate business and regulatory needs into clear actionable requirements for technical teams.
• Lead integrations enhancements and feature rollouts; oversee UAT and training.
• Maintain seamless data flow between systems and ensure data integrity across customer tax and subsidiary records.

Issue Resolution & Insights

• Troubleshoot and resolve complex issues across payment tax compliance and fraud prevention systems.
• Surface insights from operational billing and compliance data to support data-driven decision-making.
• Act as a bridge between technical and non-technical stakeholders.

What Youll Do

• Own and continuously improve core systems covering both global billing and enablement processes.
• Collaborate with cross-functional teams (Engineering Tax Finance Product) to deliver scalable solutions.
• Lead business requirements gathering functional documentation and workflow mapping for billing/payments and global tax engines.
• Guide system integration projects performing user acceptance testing and training for stakeholders as needed.
• Troubleshoot complex issues spanning payment tax and compliance systemsidentifying root causes and implementing improvements.
• Facilitate data-driven decision making by surfacing insights from key operational billing and compliance data.
• Proactively communicate status risks and solutions to technical and non-technical audiences.

What Were Looking For

• Demonstrated ability to thrive in fast-paced ambiguous or rapidly changing environments.
• Strong collaboration and communication skillsable to translate business needs into technical solutions and vice versa.
• Customer- and process-obsessed; relentless about efficiency accuracy and reliability.
• Strong sense of ownership resourcefulness bias-to-action and attention to detail.
• Passion for solving complex systems challenges in global enablement billing payments or compliance domains.
• Technical skills in SQL data analysis tools and understanding of APIs/integrations; comfortable learning new software.
• Experience supporting or administering enterprise SaaS ERP payment or tax platforms.

Qualifications

• Bachelors degree in Business Administration Information Systems Finance or related field.
• 35 years as a Business Systems Analyst including hands-on experience with both billing/payments platforms and global tax/compliance solutions.
• Experience configuring implementing and managing third-party payment engines (Stripe Adyen Recurly) and tax engines (Avalara Avatax Sovos).
• Solid understanding of the quote-to-cash lifecycle tax compliance general ledger impacts and ERP (NetSuite preferred).
• Strong quantitative analytical and problem-solving skills; advanced proficiency with SQL Looker or similar tools.
• Ability to manage multiple priorities effectively in a high-pressure environment.
• Excellent written and verbal communication; proficiency in documentation and process mapping.
• Adaptability proactive mindset and empathy for both customers and internal users.
• Proficiency in Workato or comparable automation platforms.

Preferred Qualifications

• Subscription management platform experience.
• Experience navigating ambiguous evolving requirements or regulatory changes.
• Strong technical acumen; familiarity with APIs and system integrations.
• Advanced troubleshooting continuous improvement and cross-functional project management skills.