Practice and Quality Lead
Practice and Quality Lead
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Job Description
Full Time SCHADS Level 8 Super Salary Packaging Inner East Melbourne ADO
About Refuge Victoria
Refuge Victoria is a leading not-for-profit specialist family violence organisation providing refuge and crisis accommodation to women and children escaping family violence. With a proud history of over 40 years we are Victorias largest provider of crisis accommodation operating three core and cluster refuges 15 refuge properties and holding nomination rights to 35 transitional houses.
We are committed to a strengths-based approach that centres the voices of women and children. Our services are inclusive and culturally safe and we are dedicated to continuous learning and improving outcomes for those who need us most.
The Opportunity
The Practice and Quality Lead is a key member of the Service Delivery Management team responsible for coordinating and undertakingquality evaluation and program development activities across Refuge Victoria initiatives to inform improved organisational decision-making service delivery and service impacts/outcomes.
The Practice and Quality Lead will lead effective management of service quality risks and compliance within Refuge Victoria ensuring the highest standards of care safety and service. This role involves the development implementation and oversight of Refuge Victorias quality and risk management framework and strategies including establishing policies that support best practices across all services. The Practice and Quality Lead will guide the team in delivering consistent high-quality support promoting continuous improvement through audits evaluations and the development of practice guidelines. This role entails managing the referral and risk assessments for the entire organisation ensuring alignment with the Victorian Family Violence Refuge eligibility and prioritisation framework and Refuge Victorias polices.
In addition the position will act as a floating Manager to fill in for refuge managers when they are on leave or offline. At this time you will support the Refuge Manager by assuming their delegations and will be responsible for coordinating the delivery of a 24-hour service providing crisis accommodation and case management for people experiencing family violence. Reporting to the Director of Services youll be responsible for:
Key Responsibilities
Oversee service quality compliance and risk management across the organisation.
Lead program design evaluation and continuous improvement activities that strengthen service outcomes.
Drive the consistent application of best practice frameworks including MARAM the Empowerment Star and Refuge Victorias Practice Framework.
Manage organisational referrals and risk assessments ensuring timely safe and equitable access to refuge services.
Provide expert consultation and guidance to staff building confidence and capability in trauma-informed evidence-based and culturally safe practice.
Prepare high-quality reports for leadership committees and the Board to support effective governance and decision-making.
Lead accreditation and registration processes under the new Victorian Social Services Standards.
Act as a floating Refuge Manager when required providing leadership to refuge teams and ensuring the delivery of 24-hour crisis accommodation and case management services.
About You
As a small and passionate team were looking for someone with a can-do attitude and enjoys being part of a collaborative client focused environment. As an experienced leader in the specialist family violence or community services sector with strong knowledge of quality frameworks compliance requirements and evidence-based practice you bring:
Key Selection Criteria:
A tertiary qualification in Social Work Psychology or related discipline at degree level is essential.
Demonstrated expertise in service quality risk management and program evaluation.
Strong knowledge of family violence practice frameworks including MARAM the Empowerment Star and trauma-informed practice.
Proven ability to lead audits evaluations and continuous improvement initiatives.
Excellent skills in stakeholder engagement reporting and governance processes.
Experience providing specialist consultation coaching or practice leadership to staff.
Experience in a specialist / senior practitioner role would be highly regarded.
Capacity to manage referrals risk assessments and service access within family violence frameworks.
Flexibility to step into operational management of refuge sites when needed.
Whats on Offer
Salary at SCHADS Level 8 ($129k annual) plus superannuation
Up to $15900 salary packaging $2650 meals and entertainment
Optional Accrued Days Off (ADO)
Ongoing professional development and training opportunities
Modern Offices Inner east Melbourne suburbs
Monthly supervision
Access to Employee Assistance Program (EAP)
Other Requirements
Current Employee Working with Children Check and Police Check
Compliance with Refuge Victorias Immunisation policy
Commitment to Refuge Victorias values child safety standards and inclusion policies.
Join Us
At Refuge Victoria we celebrate diversity and are committed to creating an inclusive workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islander people people from culturally and linguistically diverse backgrounds LGBTQIA communities people with a disability and those with lived experience of family violence.
To apply please submit:
A cover letter addressing the key selection criteria
Your resume outlining relevant experience
For further information please email
Applications Close: 19th September 2025
Required Experience:
Manager
Employment Type
Full-Time
