Sr. Customer Delivery Engineer (CDE), Kuiper Global Enterprise Services

As a Customer Delivery Engineer (CDE) within Kuiper you will help to deploy manage fix and reinvent the tools services and components that engineering rely on to deploy networks to our customers and keep them operational. You will actively be involved in innovating new technical solutions to solve the challenges of operating the Kuiper network. Your internal customers are your Technical Program Managers (TPMs) or Technical Account Managers (TAMs) and through close collaboration with Business Development and Solutions Architects support and exchange of ideas we share a common goal to serve our external customers and grow through learning and innovation.

Key job responsibilities
As a leader of the CDE GES team you will manage staff resources the associated Engineering activities define the baseline operational guidelines work with other teams to develop the tooling and mechanisms to scale and determine priorities for the group. If you are exceptionally motivated and passionate about the work you do then we welcome you to join us working in an environment that welcomes innovation and development of automation tools processes working with talented people in the industry to make the Kuiper goal a reality.

KEY JOB RESPONSIBILITIES
-Participate in design and technical review meetings with customers and internal stakeholders.
-Perform detailed solution design project planning and solution/systems development lead project implementation and provide technical escalation support.
-Develop technical plans to guide capability development through requirement definition analysis allocation management and create and maintain Detailed-Level Design (DLD) documentation.
-Develop and maintain block diagrams sequence diagrams use cases interface definitions and other analysis and design artifacts to be used for design implementation and scaling.
-Support on-site customer meeting to extract custom requirements used to design custom network solutions.
-Support on-site and remote customer support activities to include systems integrations technical assistance and future systems planning.
-Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions


A day in the life
A CDE will work alongside TPMs/TAMs and internal and customer technical staff with varying disciplines to create custom communications solutions and products to meet corporate customer requirements often integrating Kuiper communications capability with associated networking AWS/Cloud and specialized equipment. The CDE will provide technical hands-on expertise support at all levels of total system product experience to include: concept design test installation operation maintenance and operation. The CDE will ensure the logical and systematic conversion of customer requirements into total systems solutions that meet technical schedule and cost constraints. Perform functional and trade-off analysis requirements and resource allocation technical definition to translate customer requirements into hardware and software specifications. A CDE will identify areas to invent refine improve and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.

About the team
As member of Global Enterprise Services (GES) you will be joining a customer-facing team that serves as the technical execution engine behind all B2B customers enrolled providing the hands-on expertise required to translate customer commitments into fully integrated production-ready solutions. The GES team implement services globally for all of the customers. As a member of the GES team you will work with other internal and external-facing roles: Technical Program Managers (TPMs) Customer Care Team Customer Success Managers (CSMs) Technical Account Managers (TAMs) Network Engineering Product Management Business Development (BD) and Solutions Architects (SAs).

- 5 years of scripting and programming with at least one modern language such as C C# Java Python Golang PowerShell Ruby experience
- 6 years of professional experience designing implementing and supporting IP networks
- 6 years of systems end-to-end design operations automation and process improvement experience
- Proficiency and experience with AWS cloud environment
- Knowledge of systems engineering fundamentals (networking APIs security hardware)
- Experience in automating deploying and supporting large-scale infrastructure
- Experience in field deployments supporting customers with hardware installation and integration
- Experience designing or architecting (design patterns reliability and scaling) of new and existing systems

- Experience with networking fundamentals including hands-on experience with SDWAN load balancers switches routers etc.
- Experience with System Integration as a Systems Engineer or similar role preferably in wireless cellular or satellite technology.
- Experience utilizing AWS cloud solutions in a DevOps environment
- Proficiency with field operations and hardware installation (power/data cable selection installation protocols conducting site surveys)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.