Salesforce Administrator
Salesforce Administrator
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$ 85000 - 95000
1 Vacancy
Job Description
Summary:
Salesforce Administrator drives the efficiency and effectiveness of our growing sales and customer service teams to help them thrive while ensuring best practices. Salesforce Administrator is a trusted advisoron all things Salesforce. They are a vital bridge between business and technology.
Duties and Responsibilities:
Serve as primary system administrator for environment with 1400 users
Work with Salesforce team to help solution business challenges with declarative configuration changes
Able to partner with non-technical business leaders to translate their needs into a solution
data feeds and other integrations
Coordinate the evaluation scope and completion of new business requests.
Improvement of the data quality in the Salesforce org with regards to the end-to-end processes in the entire company
Evaluates internal processes and design solutions to improve operational efficiencies.
Works with 3rd-party vendors to implement new systems and product features.
Assist in training of new users and grow skill set across the organization
Execute configuration changes.
Perform new release evaluations & executes new functionality rollouts.
Perform mass data imports using the API or import tools as requested.
Manage and implement customization requests including creating process builders workflows flows alerts automated email responses etc.
Work with developers to refactor existing code and translate to process builder declarative automation
Maintain updated system documentation and related SFDC policies/procedures.
Skills:
Self-motivated and able to work both with the team and independently while remote
Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures
Excellent written and verbal communication skills
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines handle and prioritize simultaneous requests and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources reconcile conflicts translate high-level information into details abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements and all upstream and downstream applications systems and processes
Solid understanding of and detailed experience with the architecture
Knowledge of Software Development Life Cycle (SDLC) methodologies.
Knowledge of JIRA Azure DevOps or similar project management tool
Knowledge of Agile methodology working in 2-week sprints daily scrums etc.
Areas of focus; Service Cloud Omni-Channel Communities Case Management Knowledge CTI SMS Chat integration. Added plus: Education Cloud Marketing Cloud Einstein Analytics
Education & Experience Requirements:
Experience:
Minimum 4 years of experience as administrator
Able to demonstrate proven core Salesforce System Admin skills and knowledge including user management workflows/rules page and custom object configuration Site and Community administration.
Experience working with other Salesforce Administrators Salesforce Developers and Salesforce Partners
Experienced with Service Cloud and Omni Channel
Experienced in implementing and running installed packages and/or connected apps
Experience with Salesforce Lightning and migrating from Classic
Experienced working in an Agile environment and with Agile tooling like Jira / Azure DevOps
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform with the ability to build custom apps and objects formula fields workflows custom views and other content of intermediate complexity
Strong understanding best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Previous experience working in a SCRUM or agile environment preferred
Certifications:
Admin (ADM-201) certified
Preferred Experience Requirements:
Education:
Bachelors Degree
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.
Benefits Package Highlights:
- Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays (16 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.
- Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
- Flexible Spending Accounts:Available for medical and dependent care expenses.
- Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.
- Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.
Hiring Range:
$85000.00 - $95000.00Required Experience:
Unclear Seniority
Employment Type
Full-Time
