- At least 10 years of experience in creating requirement specifications based on Architecture/ Design / Detailing of Dynamics ERP Business Processes
- At least 6 years of D365FO experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- Contribute to and maintain system standards as well as maintain consistent installation and configuration procedures
- Hand-on Knowledge on Ax D365 Technical processes including integrations and interface knowledge
- Good understanding of LCS (Life Cycle Services) and Azure DevOps.
- Oversee incident management and service requests to ensure timely and efficient support delivery.
- Collaborate with business stakeholders to understand support requirements and ensure alignment with SLAs and business goals
- Work closely with developers to troubleshoot optimize and enhance D365 FO performance
- Identify and mitigate risks in support operations ensuring quick resolution of critical issues
- Monitor support performance metrics analyze trends and implement strategies for operational excellence
- Stay updated with the latest D365 FO Service updates enhancements and industry best practices to enhance support efficiency
- Provide leadership mentorship and direction to the support team ensuring alignment with best practices and business goals
Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety/ Body electronics.