Ambassador (Hostess / Concierge), Ocean Club - Hotel del Coronado, A Curio Collection by Hilton
Ambassador (Hostess / Concierge), Ocean Club - Hotel del Coronado, A Curio Collection by Hilton
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Salary Not Disclosed
1 Vacancy
Job Description
The iconic Hotel del Coronadois looking for an to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and in-room dining.
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Classification: Full-Time
Shift:Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $22.36 and is based on applicable and specialized experience and location.
What will I be doing
Team Members who encompass the role of Ocean Club Concierge & Membership Ambassador take the initiative to deliver a unique and memorable experience by providing a wide range of services that makes the transaction feel like a part of an elevated experience for all guests and Members.
- Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
- Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability service safety and well-being of guests.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive record and relay messages accurately completely and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals and acknowledge any and all Member/ Owners of the Resort.
- Greet guests and determine the number in their party. Seat guests based on server rotation and cover count and by finding a clean available table; pulling out chairs; placing clean/current menu in front of guest etc.
- Guide guests through the dining rooms and Buffet providing any needed assistance.
- Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures. Monitor dining rooms for seating availability service safety and well being of guests.
- All other duties as assigned.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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EOE/AA/Disabled/Veterans
Employment Type
Full-Time
