Job Purpose | The Debt Management Specialist is responsible for managing delinquent accounts recovering overdue payments and maintaining strong financial relationships with clients. |
Duties and Responsibilities | Achieve collections target by visiting customers/ performance against set parameters and provide regular legal guidelines are complied with while repossessing accurate records of customer interactions and escalations promptly and effectively to resolve DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection a team of collection officers to achieve overall problems encountered during the collection average collection reports to monitor and improve collection to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations |
Required Qualifications and Experience | Achieve collections target by visiting customers/ performance against set parameters and provide regular legal guidelines are complied with while repossessing accurate records of customer interactions and escalations promptly and effectively to resolve DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection a team of collection officers to achieve overall problems encountered during the collection average collection reports to monitor and improve collection to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations |