Technical Architect
Technical Architect
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Job Description
About the Team
Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. You will understand our customers needs and proactively identify ways in which they can interact with Miro to achieve their goals!
About the Role
In this role you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise. To achieve this you will lead customer discovery sessions to identify technical requirements during onboarding deliver customer account consolidations and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success team and the Product organization as well as a key partner to our Sales Support and Operations teams in crafting how our product evolves with the customers needs.
What youll do
- Lead discovery sessions to align technical requirements with business outcomes and identify key stakeholder responsibilities
- Oversee technical consulting onboarding and deployment for Enterprise customers including security scalability and account structure and provide training on Miro Administrative configuration
- Facilitate customer-facing workshops and develop a migration deployment plan
- Help customers transition from a legacy platform to Miro including building a transition strategy and offering change management guidance tailored to the organizations unique needs
- Ensure quality engagements by optimizing account health scores and maintaining high CSATs
- Deliver a positive experience for the customer that deepens our relationship with key stakeholders
- Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
- Collaborate with Customer Success Account Managers Customer Support Solutions Engineering and Enterprise Product teams ensuring clear RACI roles for effective project management
What youll need
- 4 years experience in a customer-facing role preferably in customer Implementation onboarding or service delivery
- Experience with technical support such as identity providers (Active Directory Azure Okta) and enterprise security solutions (SAML/SSO DLP SIEM)
- Excellent communication and project management skills emotional intelligence ability to build relationships and collaborate cross-functionally
- You are curious about the customer the product and how we can optimize value for the customer
- You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes
Whats in it for you
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
Employment Type
Full Time
