CSR / Benefits Advocate
CSR / Benefits Advocate
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Salary Not Disclosed
1 Vacancy
Job Description
Job Opening: CSR / Benefits Advocate
Our client is a reputable company specializing in individual Medicare and group benefits lines of insurance. They offer a comprehensive benefits package including employer-paid medical dental vision and wellness programs life and A&D insurance disability insurance an employee assistance program (EAP) generous paid time off and a retirement plan with company matching. They also provide ongoing training and advancement opportunities within their organization.
Job Description:
This position is a key role within the company functioning much like an in-house coordinator. This is a full-time Monday to Friday role from 8:00 AM to 5:00 PM based in Tacoma WA. The position offers a few flexible time options and comes with free parking.
Responsibilities:
- Respond to employee questions about coverage billing and eligibilityoffering clarity empathy and follow-through.
- Process enrollments terminations and benefit changes accurately and on timekeeping things smooth during moments of transition.
- Support groups with the necessary paperwork to set up or continue their benefit plans ensuring nothing falls through the cracks.
- Collaborate with insurance carriers to troubleshoot and resolve real-world issues impacting employees and their families.
- Keep Salesforce and internal systems updated with clean accurate records so everyone has what they need when they need it.
- Help complete compliance forms and documentation to support ongoing plan administration.
Qualifications:
- 12 years in employee benefits insurance healthcare or HR.
- Life and Health License (or willingness to obtain one within 60 dayswell help).
- Experience with Microsoft Office Suite (especially Excel and Outlook).
- Experience with Salesforce or other CRM tools preferred.
- Ability to work extended hours during peak season (October to February).
If you are a motivated professional seeking to grow your career in a dynamic environment we encourage you to apply for this position. Our client is committed to internal advancement and fostering a culture that supports and rewards dedicated team members.
Employment Type
Full Time
