French-Speaking Junior Customer Support REMOTE
French-Speaking Junior Customer Support REMOTE
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Job Description
About the Role:
We are looking for a French-speaking Customer Support Representative with experience in sales to join our clients team in a fully remote role (within Portugal). Youll be responsible for providing outstanding support to customers and assisting with inquiries product recommendations and service-related issues always aiming to drive satisfaction and loyalty.
Key Responsibilities:
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Provide customer support via phone email and chat in French
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Deliver a high-quality customer experience by addressing product and service questions
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Apply your sales skills to identify customer needs and offer suitable solutions
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Resolve issues efficiently and professionally escalating when needed
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Maintain accurate customer records and follow internal procedures
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Collaborate with team members and supervisors to meet KPIs and improve service
Requirements:
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Native or fluent French speaker (spoken and written)
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Proficient in English for internal communication
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Previous sales experience is mandatory
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Excellent communication and interpersonal skills
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Comfortable working rotational shifts including weekends and occasional extended hours
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Must be based in Portugal from Coimbra upwards
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Reliable internet connection and a suitable home office environment
What We Offer:
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Fully remote position (within eligible regions)
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Competitive salary package
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Supportive team environment and training
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Opportunity to work with a reputable international client
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Career growth opportunities
Please note:
Candidates based outside the Coimbra region or requiring relocation cannot be considered.
Sales experience is mandatory.
Employment Type
Full Time
