German customer service agent in lisbon
German customer service agent in lisbon
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
German Speaking Customer Service Agent (Lisbon)
Start Date: 4th September 2025
Location: Lisbon Portugal
About the Role
We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication ensuring their success while providing high-quality customer service. This role requires a proactive sales-aware mindset and excellent communication skills.
Key Responsibilities
-
Handle customer inquiries and provide professional support via phone email and chat.
-
Proactively assist sellers with account management telesales and business development-related topics.
-
Influence seller success through effective communication and solution-oriented support.
-
Work within a fast-paced environment while meeting performance targets and service quality standards.
-
Collaborate with other departments to resolve escalated issues efficiently.
Requirements
-
Fluent in German (C1) and good command of English (B2).
-
Minimum 1 year of experience in customer service or support (telesales account management customer success or business development).
-
Strong sales awareness with the ability to influence and guide sellers (mandatory).
-
Excellent problem-solving interpersonal and communication skills.
-
Flexibility to work in rotating shifts and weekends.
-
Candidates must not have previously worked for ByteDance in any LOB BPO or country.
Work Schedule
-
Initially: Monday to Sunday 08:0017:00 or 09:0018:00 (rotative shifts)
-
Days off: 2 rotative days per week
-
At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)
What We Offer
-
Base Salary: 1100 gross per month (x14 months)
-
Welcome Bonus: 3000
-
Relocation support (if applicable)
-
Opportunity to grow in a multinational and dynamic work environment
To apply please send your CV to:
Employment Type
Full Time
