IT Support Specialist
IT Support Specialist
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Job Description
About the Role:
We are seeking a dedicated IT Support Specialist to provide technical support and ensure the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills hands-on experience with hardware and software troubleshooting and the ability to assist users effectively.
Key Responsibilities:
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Provide technical support to end-users via phone email or in-person for hardware software and network issues.
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Install configure and maintain computers software applications and peripheral devices.
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Troubleshoot and resolve IT-related issues promptly to minimize downtime.
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Monitor and maintain IT systems servers and networks to ensure optimal performance.
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Assist with user account management permissions and security protocols.
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Document support requests solutions and technical procedures for future reference.
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Collaborate with IT team members to implement upgrades patches and new technologies.
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Stay updated with emerging IT trends tools and best practices.
Required Qualifications:
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Bachelors degree in Information Technology Computer Science or a related field.
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Proven experience in IT support helpdesk or technical troubleshooting.
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Knowledge of operating systems (Windows macOS Linux) and office productivity software.
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Familiarity with network configurations hardware components and peripheral devices.
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Strong problem-solving analytical and communication skills.
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Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
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Certifications such as CompTIA A ITIL or Microsoft Certified Professional (MCP).
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Experience with cloud platforms virtualization or cybersecurity practices.
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Familiarity with ticketing systems and remote support tools.
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Knowledge of scripting or automation for routine IT tasks.
Benefits:
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Competitive salary and performance-based incentives.
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Opportunities for professional growth and skill development.
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Health insurance and other employee benefits.
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Flexible working hours and remote work options (if applicable).
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Supportive and collaborative work environment.
Employment Type
Full Time
