Marketing / Sales / E-Commerce
Marketing / Sales / E-Commerce
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Job Description
The Omni-Channel Specialist is responsible for managing and optimizing customer experiences across multiple channels including online offline mobile and social platforms. This role ensures a consistent brand presence seamless customer journeys and maximized engagement and conversions. The ideal candidate is data-driven highly organized and has a strong understanding of modern marketing and retail technologies.
Key Responsibilities:
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Develop implement and manage omni-channel strategies to deliver a consistent customer experience across all touchpoints.
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Coordinate marketing campaigns across digital and offline channels including social media email website in-store promotions and mobile platforms.
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Monitor and analyze customer behavior sales data and channel performance to identify trends insights and opportunities.
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Collaborate with marketing sales e-commerce and operations teams to ensure integrated campaigns and messaging.
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Optimize customer journeys by leveraging technology personalization and automation tools.
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Ensure accurate product information inventory visibility and pricing across all channels.
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Track campaign performance metrics and prepare reports for management with actionable insights.
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Stay updated on industry trends emerging channels and new marketing technologies.
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Assist in developing content promotional materials and customer engagement initiatives.
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Support the resolution of customer issues and feedback to enhance overall satisfaction.
Qualifications & Skills:
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Bachelors degree in Marketing Business E-Commerce or a related field.
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Proven experience in omni-channel marketing retail operations or digital marketing.
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Strong understanding of customer behavior journey mapping and multi-channel strategies.
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Proficiency in marketing automation tools CRM systems analytics platforms and e-commerce platforms.
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Excellent analytical problem-solving and project management skills.
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Strong communication collaboration and interpersonal abilities.
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Detail-oriented proactive and able to manage multiple initiatives simultaneously.
Competencies:
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Customer-focused mindset with a strategic approach to multi-channel engagement.
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Ability to analyze data and convert insights into actionable strategies.
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Creative thinking and innovation in marketing campaigns and customer interactions.
Career Progression:
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Successful performance may lead to roles such as Omni-Channel Manager E-Commerce Manager Marketing Manager or Head of Customer Experience.
Employment Type
Full Time
