Application Support Lead
Application Support Lead
Posted on :
19-08-2025
Employer Active
1 Vacancy
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Job Description
Infosys is seeking for a skilled and experienced Application Support professional to serve as the Team Lead for the 24X7 Application Support team. This role involves managing day-to-day support operations ensuring prompt issue resolution and maintaining high system availability and regulatory compliance.
Required Qualifications:
Candidate must be located within commuting distance of Omaha NE or be willing to relocate to the area. This position may require travel in the US
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience.
At least 4 years experience in supporting Java based applications.
Extensive experience working within banking application support environments.
Lead and mentor a team of application support analysts. Apply strong troubleshooting skills to identify and resolve complex technical issues efficiently
Manage ticket queues to ensure timely resolution and compliance with defined SLAs.
Collaborate with development infrastructure and business teams to resolve incidents and implement permanent fixes.
Knowledge on ITSM process and tool.
Coordinate and track vulnerability remediation activities in alignment with security guidelines.
Participate in and support Disaster Recovery (DR) drills and ensure application readiness.
Maintain comprehensive documentation for support processes known issues and resolutions.
Hands on experience working on SQL database.
Drive continuous improvement initiatives to enhance support efficiency and system reliability.
Prepare and present regular reports on support metrics team performance.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
Planning Coordination and Analytical skills.
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Ability to manage and prioritize tasks efficiently.
Ability to work in team in diverse/ multiple stakeholder environment.
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications:
Candidate must be located within commuting distance of Omaha NE or be willing to relocate to the area. This position may require travel in the US
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience.
At least 4 years experience in supporting Java based applications.
Extensive experience working within banking application support environments.
Lead and mentor a team of application support analysts. Apply strong troubleshooting skills to identify and resolve complex technical issues efficiently
Manage ticket queues to ensure timely resolution and compliance with defined SLAs.
Collaborate with development infrastructure and business teams to resolve incidents and implement permanent fixes.
Knowledge on ITSM process and tool.
Coordinate and track vulnerability remediation activities in alignment with security guidelines.
Participate in and support Disaster Recovery (DR) drills and ensure application readiness.
Maintain comprehensive documentation for support processes known issues and resolutions.
Hands on experience working on SQL database.
Drive continuous improvement initiatives to enhance support efficiency and system reliability.
Prepare and present regular reports on support metrics team performance.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
Planning Coordination and Analytical skills.
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Ability to manage and prioritize tasks efficiently.
Ability to work in team in diverse/ multiple stakeholder environment.
The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Employment Type
Full Time
Key Skills
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