Administrative Assistant International Health Insurance
Administrative Assistant International Health Insurance
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Job Description
Job Title: Administrative Assistant International Health Insurance
Location: Q House Lumpini Bangkok (On-site)
Department: Health Insurance International Team
Employment Type: Full-time
About Rabbit Care
Rabbit Care is Thailand leading online insurance and financial product marketplace. With over 15 years of experience we help customers make informed decisions about their insurance and financial needs. As part of our growing international health insurance team we are looking for a dependable and detail-oriented Administrative Assistant to support our operations and ensure smooth coordination between customers insurers and internal teams.
Role Summary
We are seeking a full-time Administrative Assistant to support our International Health Insurance team. This role is office-based and integral to maintaining efficient daily operations customer satisfaction and timely communication with insurance partners.
Key Responsibilities
- Prepare and manage offer letters policy documentation and submissions to international insurance partners
- Follow up with customers for outstanding documents and pending payments
- Act as a point of contact for insurer communications including case updates documentation and policy status
- Provide claims support helping customers gather and submit required documents and liaise with insurers on follow-up
- Maintain organized digital and physical filing systems for customer records and policy tracking
- Keep CRM and internal databases up to date with accurate information
- Coordinate with internal teams (sales finance operations legal) to ensure a seamless customer experience
- Communicate effectively with English-speaking customers and international insurance partners
Qualifications
- Strong English communication skills (written and spoken) are required
- Previous experience in an administrative customer service or insurance-related role is preferred
- Familiarity with insurance documents claims processes and back-office coordination is a strong advantage
- Organized and proactive with excellent time management
- Strong attention to detail and ability to work independently
- Proficient in Microsoft Office (Excel Word Outlook); experience with CRM systems is a plus
- Service-minded with a positive and professional attitude
** Working Conditions **
- Full-time position Monday to Friday
- Based on-site at Rabbit Care HQ near MRT Lumpini
- Competitive salary and employee benefits
- Opportunity to grow with one of Southeast Asias leading InsurTech companies
Employment Type
Full Time
