Guest Experience Associate

United Wholesales Mortgage brings hundreds of clients weekly and tens of thousands of clients to the UWM campus each year. There is a lot of work that goes on behind the scenes and during classes past just teaching the classes. We are looking for someone that has a passion to support and make UWM shine for our clients. The Guest Experience coordinator will assist our Success Track Coordinator team and TL make sure all physical needs for classes are taken care of spaces prepped for class and supplies ready. Also while we have clients onsite the Guest Experience Coordinator will be everywhere clients are ready to help answer questions and direct them where they need to go.

• Daily greeting and supporting clients upon arrival and departure from UWM
• Assisting clients during check-in on all campuses
• Assisting clients during breaks from class with any questions and directions
• Assisting clients during lunch UWM team meetups and Mix n Mingle
• Conducting multiple client tours
• Preparing t-shirts and any supplies for Success Track classes
• Responsible for the physical setup of training spaces which may include ensuring the presence of video setup and any handout documentation
• Assisting the rest of the coordinator team with other tasks
• Any additional tasks that arise during visits

Must Have Qualifications:

• 9 months minimum in hospitality event management or client service role
• Excellent client service skills and ability to effectively communicate across departments
• Excellent organization skills and ability to manage time effectively to meet often short deadlinesand tasks
• Ability to communicate professionally to internal and external clients by phone email and in person
• Always have a client service focused and YES mentality
• Ability to maintain and show a very positive attitude and demeanorin stressful situations
• Ability to work professionally and effectively with our leaders at multiple levels
• Proven problem-solving skills to help benefit team and company goals
• Ability to successfully manage multiple concurrent tasks as well as routinely prioritize among multiple tasks daily and weekly
• Ability to work independently after direction from leadership as well as work closely with all Sales Leadership and Account Executives
• Computer skills including Microsoft Outlook Word and Excel
• High School Diploma

Nice to Have Qualifications:

• Experience in a client facing role
• Experience with the Airtable Platform

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
• Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi