Retail Excellence Executive
Retail Excellence Executive
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Job Description
We are Allwyn UK part of the Allwyn Entertainment Group a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic Austria Greece Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime largescale transformation journey by creating a National Lottery that delivers more money to good causes.
Well talk a bit more about us further down the page but for now lets talk about the role and who were looking for
A bit about the role
This role works within the Retail Excellence Team whose mission is to bring The National Lottery (TNL) to life for retailers.
The team owns the development of the Retail Excellence Plan culminating in the Retail Impact Map which assesses everything impacting retail at any given time to ensure retailers are clear confident and most importantly consistent in their approach.
From this a Retailer Training Plan is executed to design create and deploy all retailer knowledge awareness and materials ensuring timings and requirements are aligned to the overarching Annual Business Plan.
The team leads on the scoping and delivery of Retail Responsible Play and Social Value Initiatives within Retail and across Allwyn and works cross functionally to ensure priorities timings and requirements are considered within our bid commitments..
As such the teams lead the development of all necessary policies processes and procedures in relation to the Retailer Excellence and Enablement.
What youll be doing
Retailer Experience
- Create own and maintain the Retailer Impact Matrix (from the retailer Impact Map) identifying and modelling key risks and exposure identifying mitigations and ideating resolutions for consideration by the Retail Leadership Team.
- Own and catalogue key insights pain points and proposed initiatives and actions across working groups such as retail Experience Working Group Region of Excellence etc. To ensure consistency of approach to all programmes aimed at improving retail.
- Support with the production of reports playbacks measures and own the innovation of trackers and modernised tools.
- Work with the Retail Excellence Manager and Senior Retail Excellence Manager to plan manage and deliver the Region of Excellence testing ground program.
Reporting (Topical)
- Become an Excel expert with a thirst for data insight and the story within the data.
- Become a BI expert for the training of the platform and day to day the monitoring and distribution of required reports.
Retailer Training entre (RTC) requirements
- Support the Retail Excellence Manager with RTC requirements and act as a conduit between Excellence and Systems teams.
- Project manage the negotiation for delivery of improvements mitigations risks and operational changes for the benefit of Excellence and Retailer Experience with the Systems Team leading.
- Work with the Systems team to ensure all Independent and Multi-site retailers are active users and deliver the Retention and Acquisition strategy to keep numbers to target
- Own and maintain all topical reporting and insight for all training packets (terminal asset usage Snappy Shopper Scratchcards etc.)
- Manage the overall content delivery and distribution across the entire RTC back-end management system to all retailers.
Social Value
- Become the lead for social value projects such Local Retail Champions deliver
- Be the Champion of Champions working across Retail Excellence RST CDT Channels and Supply Chain to ensure Champs are in place and making impact across all requirements.
- Contribute to and vastly improve Accessibility standards across all retail touchpoints (assets systems tools) as Accessibility lead.
Governance and Assurance
- Analyse multiple data sources from Power BI systems and internal feeds to identify retail improvement ideas and strategies and feed the Continual Improvement Program.
- Ongoing monitoring of OPMs through the delivery of weekly monthly and quarterly reporting to inform all appropriate governance forums.
- Production of governance overviews and updates to the Retail Leadership Streering Group RCSG the Gambling Commission
- Become an expert in the intricacies of what governance retail abides by and champions application continuity and compliance.
- Support all internal audit deadlines and requirements as necessary from Business Assurance Teams.
- Assist in updating policies processes and procedures in conjunction with Business Assurance timings.
- Support any Integrity requirements across Op Guardian with the retail Excellence Manager Integrity as necessary.
Creative delivery
- Provide regular updates and briefing materials as required to all Retail facing teams (RST CDT C&RC NAT).
What experience were looking for
Essential Criteria
- Operational experience working directly with Retailers especially Independent Stores (Field Sales / Retail Coordination).
- High proficiency in using Excel and managing large sets of data (pivot tables v-look-up etc.).
- Enhanced data analysis skills via Excel and Power BI to identify growth opportunities and enable change
- Proven experience in using internal systems/software and managing inputs effectively
- Strong stakeholder management skills with a demonstrable ability to establish effective working relationships
- Exceptional verbal and written communication skills via the Microsoft Office suite of products
Preferred Criteria
- Demonstrable experience with Learning Management Systems (LMS/LXP) management
- Knowledge of customers competitors and Allwyns competitors
Key Measures of Success:
- Improved Retailer experience via the successful delivery of continuous improvement projects via strategic planning and analysis of Retail requirements
- Delivery of reports and measures accurately and on time
- Improved Retailer Satisfaction measured by successful delivery of the Retail Excellence plan and KPIs.
- Tangible enhancements to retail operations or training identified and implemented via the Retail Continuous Improvement Programme
About us:
Weve developed ground-breaking technologies built player protection frameworks and have a proven track record of making lotteries better.
- Innovation - We pride ourselves on it! Were constantly looking for new ways to excite our customers bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back Did you know that playing the lottery generates around 30m a week for charities and good causes in the UK Our aim is to have doubled this number by the end of the first 10 year licence
- Sustainability Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
- Inclusion and accessibility We are making all parts of The National Lottery inclusive whether you play a game in a store or online.
If you need any assistance or adjustments to this job description or in the application process please contact a member of the talent team at and well be happy to help.
An inclusive reward offering with wellbeing at the centre
At Allwyn weve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Heres a list of some of the fantastic benefits we offer
- Company bonus scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave 2 Life Days (and bank holidays)
- Complimentary Private Medical
- Life Assurance
- Enhanced Maternity & Paternity leave
- 500 wellness allowance
- Access to nutritional advisor and personal trainers
- Discounted Health Assessments
- Complimentary Financial coaching
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues we continue to create a place of work where people feel rewarded and can succeed.
We want to create one of the UKs most inclusive organisations where people can bring the best of themselves to do their best work every day for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination harassment or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs the job requirements and the individual qualifications. Allwyn encourages applications from individuals regardless of age disability (visible or hidden) sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means weve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
Employment Type
Full Time
