IT Support Officer
IT Support Officer
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Job Description
Provide high-quality helpdesk support as part of a collaborative IT team working across some of Melbournes most exciting iGaming brands.
Whats in it for you
Are you a tech enthusiast with a sharp eye for detail Do you thrive in a fast-paced environment If youre passionate about technology and problem-solving we may have the perfect opportunity for you as our next IT Support Officer. At Easygo were looking for someone who loves resolving technical issues problem-solving and providing a high level of IT this role youll have the chance to make an impact while continuously growing your technical skills.
As an IT Support Officer youll play a key role in investigating complex issues and finding technical solutions to help our teams run smoothly. If youre a critical thinker with a passion for technology an eye for detail and an interest in the iGaming industry this is the role for you.
Your role with us:
We are looking for an IT Support Officer to join our Melbourne office and be the first point of contact for our people when it comes to this role you will provide day-to-day support for a workforce of over 600 making sure our technology runs smoothly and our teams can focus on doing their best work. You will take ownership of incoming IT tickets through Jira resolving issues directly or escalating when needed while ensuring every request is handled with care and efficiency.
Your work will cover everything from welcoming new starters with the right tools on day one to making sure our meeting rooms are ready for collaboration and being a key part of the IT experience at every stage of the employee journey. There is a hands-on element to the role: youll be comfortable moving desks installing monitors and getting involved in the practical side of keeping an office environment running. Youll also support both Windows and macOS users so being confident across different platforms is a must.
This is a role where no two days are the same. Some days youll be troubleshooting hardware or WiFi issues others youll be helping the team adopt new systems or simply making sure everyone has the tools they need. As Easygo continues to scale from our startup roots into a fast-growing global tech company youll be part of an IT team that is laying the foundations for sustainable growth.
Were looking for someone who is curious proactive and customer-focused with strong problem-solving skills and the ability to work independently. If you know your way around a Mac/PC a HDMI cable a busy service desk and youre excited by the chance to grow your career while supporting a company on the rise apply!
Who are we
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry including and Twist Gaming. Stake is the worlds largest crypto casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 600 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for everyone.
Click play on your career today!
What you will do:
- Receive and apply on-the-job training demonstrating a passion for continual learning and skills growth.
- Be one of the first responders for internal IT issues and tickets within Easygo.
- Provide technical assistance including in-person on-site deskside support.
- Interact with stakeholders to escalate and resolve IT issues in a timely manner.
- Assist with maintaining IT equipment including networking and laptops and more.
- Support office infrastructure including meeting room systems and AV equipment.
- Onboarding tasks including set up of workstations and desks for new starters.
- Other ad-hoc tasks as requested by the IT Manager.
- Document all actions troubleshooting steps and decisions made during problem-solving.
- Contribute to the teams success by identifying areas of improvement and suggesting innovative solutions.
What you will bring:
- Prior experience in a technical support or helpdesk role.
- Demonstrated analytical thinking and problem-solving abilities with a keen attention to detail.
- Good working knowledge of both Windows and MacOS is desirable.
- Natural talent for computing and an interest in IT and Technology.
- Good communication skills with an ability to explain technical issues to non-technical people.
- Proactive and adaptable with an ability to work with minimal supervision in a fast-paced environment.
- Strong team player dedicated to team success and continual improvement.
Bonus points if you also have:
- A degree or diploma in Information Technology Computer Science or a related field is preferred.
- Exposure to iGaming or related industry is an advantage but not a requirement.
- Knowledge of databases spreadsheets large datasets and/or manipulating data queries.
Some of the perks of working for us:
Office Perks & Environment
- In-house baristas serving free coffee tea fresh juices and smoothies.
- Daily catered breakfast and regular company-wide events.
- Snack walls and drink fridges on every floor.
- Fun /modern office spaces with pool tables table tennis gaming consoles and an F1 simulator.
Wellbeing & Personal Development
- Access to our Employee Assistance Program for you and your loved ones.
- 9000 courses on our Learning & Development platform.
- One paid volunteer day per year.
- Weekly Wednesday massages by professional masseuses.
Team Connection & Rewards
- Team budgets for lunches and activities to celebrate achievements.
- Social sports teams and participation in Corporate Games.
- Easygo branded swag.
- Birthday and work anniversary gift vouchers plus a chance to win prizes.
Events & Experiences
- Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1.
- Office visits from big-name streamers.
- Meet Ambassadors like Alex Pereira Israel Adesanya.
- Ballots for exclusive tickets to events like Formula 1 UFC and more sporting and music events.
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experiences we never discriminate on the basis of race religion nationality gender identity or expression sexual orientation age or marital veteran or disability status.
Were a global team of dreamers creators and game-changers from every walk of life united by a passion for entertainment that inspires the world.
We believe that the best ideas come from different perspectives so we actively welcome and champion talent from all backgrounds cultures identities and experiences. Whether youre just starting out or bringing decades of experience your unique voice matters here.
Required Experience:
Unclear Seniority
Employment Type
Full Time
