Outreach and Complex Needs Worker
Outreach and Complex Needs Worker
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Job Description
One YMCA is entering a period of rapid expansion and growth with aspirations to both diversify and strengthen our housing provision. Working with and supported by local partners whilst accessing a range of funding streams we aim to successfully deliver our strategy to end/reduce homelessness and rough sleeping across the three counties.
This role will provide an outreach and resettlement service for people experiencing rough sleeping in North Hertfordshire. The Outreach Service is delivered in partnership between One YMCA and North Hertfordshire Council working collaboratively to reduce homelessness and support individuals to achieve sustainable housing solutions.
The post-holder will engage directly with people sleeping rough building trusting relationships and delivering intensive person-centred support. Using a dynamic multi-agency and strengths-based approach the role will focus on empowering clients to identify their own needs and priorities setting realistic and achievable short- medium- and long-term goals.
Support will include helping individuals access accommodation health and wellbeing services benefits training and employment opportunities while advocating on their behalf to overcome barriers and promote independence. This is a challenging yet rewarding role that requires resilience empathy and a strong commitment to making a positive impact in peoples lives.
The Key principles of the service are:
The service will support and advise clients whilst they are on the streets with the aim of assisting them into accommodation and engaging with specialist support as necessary. Clients will continue receiving support as they settle into accommodation
The Outreach service is an evidence-based approach to provide 1-2-1 outreach support and advice for people sleeping rough including those who choose not to come off the streets and for those living in unstable accommodation e.g. hotel placements
The Outreach service is designed especially for those with complex multiple and overlapping needs - accepting and supporting personal choices
The Outreach service will be provided for anyone who may be homeless and rough sleeping in the North Herts district
To demonstrate an inclusive approach to rough sleepers who for many reasons have faced social exclusion
To support rough sleepers through the process leading to successful resettlement and to oversee the transition
To raise awareness of the barriers socially excluded individuals face every day
To be part of an effective housing team supporting clients through the outreach resettlement process acting as an advocate for the clients in negotiations with landlords and other providers when necessary
To provide a tenancy sustainment service that is made available to all vulnerable clients leaving or who have previously left the hostel and those that are moving into their own shared or independent unsupported accommodation
You need to be fully flexible by being able to vary the support you provide at any time (from intensive to everyday support)
This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent skills and potential. We do not discriminate on the basis of Age Disability Gender Reassignment Marriage/Civil Partnership Pregnancy/Maternity Race Religion/Belief Sex and/or Sexual Orientation. We encourage applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities.
This is a Full Time role.
Hours per week: 37.5
Working Pattern: Monday to Friday excluding Bank Holidays
About Us
One YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive three-day Kickstarter Event.
By the end of these three days there was a brilliantly multi-faceted set of themes and ideas which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.
These include:
- Provision of over 700 units of accommodation for homeless people
- Move on accommodation for individuals moving onto independent living
- Housing and practical/emotional support for young asylum seekers
- Community HUBs hosting a range of activities and meeting space hire
- Childcare provision in Hertfordshire
- Family support through a network of childrens and family centres covering Hertfordshire and Bedford
- Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
- Independent sexual violence services across Bedfordshire Luton and Hertfordshire
- Domestic abuse perpetrator reform programmes across Bedfordshire
- Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
- A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity and it is important to us that all staff and volunteers can fully buy in to our ethos.
The Benefits
About Us
One YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.
Our dedicated Housing teams provide safe affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education training employment and volunteering their future housing needs and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability independent living promising futures and connection to their communities. Currently we provide housing services and supported living across 12 different districts in Hertfordshire Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community changing and saving their lives!
One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence which is split into 5 distinct phases.
We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.
We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.
These include:
-
Community HUBs hosting a range of activities and meeting space hire
-
Childcare provision in Hertfordshire
-
Family support through a network of childrens and family centres covering Hertfordshire and Bedford
-
Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
-
Independent sexual violence services across Bedfordshire Luton and Hertfordshire
-
Domestic abuse perpetrator reform programmes across Bedfordshire
-
Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
Our Values
We champion RESPECT so everyone can belong
We show COMPASSION so everyone can contribute
We inspire GROWTH so everyone can thrive
Current Benefits
- Health Cash Plan
Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
- EAP & Doctorline
Confidential help and advice line (24 hours) on medical legal and domestic issues.
- Rewards & Discounts
Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.
- Birthday and Wellbeing day off
One day additional leave day for every year of service up to 5 days.
- Leave & Support
Support for your child IVF treatment and through challenging times.
- Career Pathway
Training & Development with a clear pathway for you to grow.
Documents
Employment Type
Unclear
